Google - Boulder, CO
posted 4 months ago
At gTech's Users and Products team (gUP), our mission is to help users get the most out of Google. We represent Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences. gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google's consumer products ecosystem and enabling numerous launches for Google's consumer products each year. In this role, you will be working as a machine learning subject matter expert responsible for providing technical support to our partners and developers who are using our large language models. This includes answering questions, troubleshooting issues, and providing training on how to use the models. As an ideal candidate, you will have an understanding of language models, as well as experience in customer support. You will also be responsible for working with our product team to gather feedback from our partners and help us improve our products and services. You will support developers, creators, and enterprises to leverage Google's Generative Language APIs so they can build their own AI products in the future. Your role will involve providing in-depth machine learning expertise to support the technical relationship with Google's developers and partners, including proof-of-concept work. You will partner directly with product management to prioritize solutions impacting customer adoption, answer questions about the models, their capabilities, and how to use them, troubleshoot issues with the models, and help partners resolve them. Staying up-to-date on the latest developments in large language models will be crucial, as will gathering feedback from our partners and working with our product team to improve our products and services.