General Assistant

$35,360 - $35,360/Yr

CW Service Pros - Lewisville, TX

Part-time,Full-time - Entry Level

Lewisville, TX

About the position

The General Assistant position at CW Service Pros in Lewisville, TX, is designed to support the day-to-day operations of a plumbing and HVAC business. This role is ideal for individuals who thrive in fast-paced environments and are eager to contribute to both operational and marketing efforts. The position offers flexible working hours, making it suitable for those looking to balance work and personal commitments. As the General Manager's Assistant, you will play a key role in ensuring smooth operations, assisting with administrative tasks, and supporting marketing initiatives to grow the business.

Responsibilities

• Assist the General Manager with daily operations, including scheduling, correspondence, and document management.
• Support the development and execution of marketing strategies, including content creation, social media management, email campaigns, and promotions.
• Respond to customer inquiries via phone, email, and in-person, providing exceptional service and fostering strong relationships.
• Help manage projects across the business, ensuring tasks are completed on time and within scope.
• Assist in tracking business metrics, preparing reports, and analyzing performance to support decision-making.
• Oversee inventory levels and assist with ordering supplies, parts, and equipment.
• Draft communications, newsletters, and promotional materials to clients, vendors, and team members.
• Assist with market research, industry trends, and competitor analysis to support business growth.

Requirements

• Previous administrative or assistant experience, ideally in a fast-paced environment (plumbing, HVAC, or related industries a plus).
• Marketing experience or interest (social media, email marketing, or content creation).
• Strong organizational skills with an ability to handle multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with experience using marketing platforms (e.g., Mailchimp, Hootsuite, Canva) a plus.
• Excellent communication skills, both written and verbal.
• Ability to work independently with minimal supervision.
• High attention to detail and ability to meet deadlines.

Nice-to-haves

• Experience in the plumbing, HVAC, or construction industry.
• Basic knowledge of digital marketing strategies (SEO, Google Ads, social media advertising).
• Experience with customer relationship management (CRM) tools.
• Knowledge of project management tools (e.g., Trello, Asana, or similar platforms).

Benefits

• Flexible work schedule (full-time or part-time options available).
• Opportunity to work in a growing industry with room for advancement.
• Exposure to both operational and marketing functions within the company.
• Collaborative and supportive team environment.