General LAB Support Hardware Engineer

$127,200 - $208,800/Yr

Microsoft - Hillsboro, OR

Full-time - Mid Level

Onsite - Hillsboro, OR

Publishing Industries

About the position

The General LAB Support Hardware Engineer will be part of the Silicon and Cloud Hardware Infrastructure Engineering (SCHIE) team, responsible for supporting innovative projects in a fast-paced and technically driven environment. This role focuses on optimizing lab operations for first and third-party designs in an R&D lab setting, ensuring that the infrastructure is capable of scaling effectively while maintaining high performance and quality standards.

Responsibilities

• Support various project needs like hardware, rack, network, infrastructure, racking system, and power distribution.
• Support server rack, network connection, and infrastructure problem, maintenance, and management.
• Support OS updates and firmware upgrades (in-band or out-of-band).
• Support liquid cooling solutions and monitoring.
• Escalate and/or seek guidance from experienced technicians or direct-line management regarding client interaction.
• Maintain awareness of Key Performance Indicators (KPI) through reporting dashboards for personal monthly performance discussion as needed.
• Develop a comprehensive understanding of cross-functional program processes to support partnerships with internal and external stakeholders.
• Complete required training aligned to job focus area and workload in a timely manner per direct-line management alignment.
• Actively mentor and support training of other technicians through on-the-job training (OJT) and by providing direct guidance on specific job focus area and workload.

Requirements

• 5+ years of technical engineering experience OR a Bachelor's degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field AND 2+ years of technical engineering experience OR a Master's degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field.
• Ability to meet customer and/or government security screening requirements.

Nice-to-haves

• 5+ years of experience in technical operations related to server system architecture including server functionality, network requirements, and management.
• Familiarity with core routing, switching functions, and LAN technologies.
• Experience with Linux command line operations and scripting languages such as PowerShell.
• Experience in installation, configuration, and support of operating systems including both Linux and Windows.
• Troubleshooting system hardware errors and fixing issues.
• Physical installation and/or removal of equipment within the Data Center or Intermediary Data Facilities.
• Experience with liquid loop preparation and assembly.
• Background with system level qualification, validation, I/O interconnect, and PCIe high-speed data switches.
• Ability to solve and support projects involving OU creation, Group Policy, MECM, image build, maintenance automation, and monitoring automation.
• Experience with VM manipulation and PowerShell scripting.
• Experience with lab test equipment setup for signal measurement using oscilloscopes and the capability to read and interpret schematic diagrams.

Benefits

• Industry leading healthcare
• Educational resources
• Discount on products and services
• Savings and investment options
• Maternity and paternity leave
• Generous time away
• Giving program
• Opportunities to network and connect