General Manager(05505) - 1367 SE Maynard Rd

Domino's Pizza - Cary, NC

Full-time - Entry Level

Cary, NC

Food Services and Drinking Places

About the position

The General Manager is responsible for overseeing the daily operations of a Domino's franchise location, ensuring that all orders are processed efficiently and accurately. This role involves leading a team of delivery drivers and customer service representatives, managing inventory, and maintaining high standards of customer service and operational excellence.

Responsibilities

• Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
• Responsible for end-of-night bank deposits when closing the store.
• Conduct a nightly product inventory count when closing.
• Ensure the store is set up properly and ready to receive orders upon opening.
• Foster and project a sense of urgency with each order.
• Oversee total store operations and ensure compliance with Domino's Operation Evaluation Review standards.
• Communicate with other managers and staff regarding any aspect that impacts business operations.
• Calculate product and ingredient needs for bi-weekly commissary and beverage delivery.
• Actively train the General Manager in Training (GMIT) on all aspects of store operations.
• Maintain staffing levels that reflect the needs of the business throughout the day.
• Create and maintain an employee schedule based on labor needs.
• Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
• Resolve disputes and ensure customer satisfaction to encourage repeat business.
• Ensure delivery vehicles pass inspection, both mechanically and visually.
• Assist with routing delivery drivers to maximize service while maintaining delivery standards.
• Read and understand P&L ledgers.
• Uphold grooming, uniform, and appearance standards as per Domino's guidelines.
• Promote pizza products, specials, and promotions.
• Receive cross-training for preparing products and ingredients, and for closing and opening procedures.
• Provide quality customer service to both internal and external customers, over the phone and in person.
• Communicate clearly and effectively, both verbally and in writing, and use a computer-based order entry system.
• Contribute to and promote an atmosphere of teamwork, energy, and fun.

Requirements

• Proven experience in a managerial role, preferably in the food service industry.
• Strong leadership skills and the ability to manage a team effectively.
• Excellent communication skills, both verbal and written.
• Ability to handle customer complaints and resolve disputes effectively.
• Familiarity with P&L ledgers and inventory management.
• Basic computer skills for order entry and scheduling.

Nice-to-haves

• Experience in a fast-paced food service environment.
• Knowledge of Domino's products and services.
• Ability to train and mentor new employees.

Benefits

• Competitive salary based on experience.
• Opportunities for career advancement within the franchise.
• Employee discounts on food and beverages.