General Manager-2048

$50,000 - $50,000/Yr

Jiffy Lube - Portland, OR

Full-time - Mid Level

Portland, OR

Repair and Maintenance

About the position

The General Manager (GM) is responsible for directing and managing the daily operations of a retail automotive service store. This role focuses on achieving operational efficiency, developing staff professionally, and maximizing profitability while adhering to company guidelines and goals.

Responsibilities

• Open and/or close the store and maintain a clean and attractive store appearance.
• Interview and acquire staff based on store needs, ensuring proper training and certification of employees.
• Manage staff by assigning work posts, scheduling work hours, evaluating job performance, and providing disciplinary actions when necessary.
• Responsible for financial performance, looking for opportunities to grow the business and improve profitability, customer retention, and net sales.
• Manage cash and credit card activities, reconcile register receipts and cash charge slips, and make bank deposits.
• Prepare paperwork associated with cash receipts, sales statistics, and employee records.
• Monitor inventory levels to prevent shrinkage, order and receive supplies.
• Direct and participate in customer service functions, including greeting customers and resolving complaints.
• Direct and participate in automotive maintenance services along with Technicians.
• Enforce safety rules and maintain compliance with OSHA and Federal and State Environmental Regulations.

Requirements

• Valid US Driver's License.
• Minimum of 1 year of prior Retail Service Management experience in relevant fields (Automotive, Fast Food, Retail Sales, etc.).
• Authorized to work in the US without sponsorship.
• Prior experience with Key Performance Indicators in retail sales growth.
• Ability to perform the responsibilities of the job and manage budgets.
• Ability to communicate in English (written and orally).
• Efficiently use the internet and computers, and complete documents on tracking forms.
• Able to stand for an extended period and occasionally lift over 50 pounds.
• Ability to bend, stoop, reach, crawl, and climb stairs.
• High School Diploma or equivalent.

Nice-to-haves

• Excellent customer service and communication skills.
• Attention to detail, dependability, and professional demeanor.
• Proven leadership skills with an interest in team development.
• Dedication to following safety policies and procedures.
• Willingness to undergo on-the-job training and possess a growth mindset.
• Ability to work in a fast-paced environment while multi-tasking.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Paid Time Off
• Bonus structure for JLU Module completions
• Performance-based monthly bonus structure