General Manager - Aimbridge Hospitality

$94,028 - $117,535/Yr

Aimbridge Hospitality - Jamaica, NY

Full-time - Senior

Jamaica, NY

1,001-5,000 employees

Accommodation

About the position

The General Manager at Aimbridge Hospitality is a key leadership role responsible for overseeing all operations of the assigned hotel property. This position requires a polished and well-spoken individual who can effectively manage the hotel’s financial performance, maintain high-quality service levels, and ensure compliance with regulations and company standards. The General Manager will lead operational initiatives, support the management team, and serve as the primary communication link between guests, staff, and corporate representatives.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling.
• Maintain high standards of personal appearance and grooming, including compliance with Aimbridge Hospitality dress code.
• Comply with and ensure adherence to Aimbridge Hospitality's standards and regulations for safe and efficient hotel operations.
• Conduct daily ABR meetings with the Director of Sales focusing on prospecting and existing account calls.
• Play a pivotal role in hotel sales efforts, including client meetings and hosting events.
• Tour operating departments daily and make necessary adjustments with department heads.
• Conduct weekly staff meetings and training sessions according to Aimbridge Hospitality's standards.
• Meet all financial review dates and corporate directed programs in a timely manner.
• Hold monthly financial reviews with department managers and supervisors.
• Ensure department heads maintain budgeted productivity levels and compliance with accounting procedures.
• Develop managers for future advancement through training programs.
• Participate in required M.O.D. coverage as scheduled.
• Maintain direct contact with management trainees and monitor their development.
• Ensure training in service standards is taking place in each department.
• Inspect rooms regularly with the Housekeeping Manager and Property Engineer.
• Ensure complete processing of invoices daily using the A/P process.
• Forecast monthly the hotel's financial position by estimating revenues and expenses.
• Prepare and conduct management interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s.
• Interview all prospective final candidates for vacant positions within the hotel.
• Perform department manager performance appraisals according to Aimbridge Hospitality S.O.P.'s.
• Motivate, coach, counsel, and discipline management personnel according to Aimbridge Hospitality S.O.P.'s.
• Maintain a professional working relationship and promote open communication with managers and employees.
• Meet all sales clients on the property and assist in the sales effort.
• Be present in public areas during peak times to greet guests and offer assistance.
• Maintain procedures for handling the hotel safe and initiate a monthly safe audit.
• Conduct bi-monthly credit meetings and take an active role in hotel credit and collection policies.

Requirements

• At least 6 years of progressive experience in a hotel or related field; or a 4-year college degree with at least 4 to 5 years of related experience; or a 2-year college degree with at least 5 to 6 years of related experience.
• Proficient in Windows operating systems and company-approved spreadsheets and word processing.
• Valid driver's license for the applicable state.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations.
• Ability to maintain composure and objectivity under pressure.
• Effective problem-solving skills, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to assimilate complex information from disparate sources and adjust to meet specific needs.
• Effective listening and understanding skills to clarify and resolve concerns raised by co-workers and guests.
• Ability to work with and understand financial information and data.

Benefits

• Daily Pay
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan