General Manager - Aimbridge Hospitality

$120,000 - $155,000/Yr

Aimbridge Hospitality - Santa Rosa, CA

Full-time - Senior

Santa Rosa, CA

1,001-5,000 employees

Accommodation

About the position

The General Manager is a key leadership role responsible for overseeing all operations of the hotel, ensuring high-quality service and financial performance while adhering to company and brand standards. This position requires strong communication skills and the ability to lead a management team effectively, while also engaging with guests and clients to enhance their experience. The General Manager will drive operational initiatives, manage budgets, and ensure compliance with regulations, all while fostering a positive work environment for staff.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling.
• Maintain high standards of personal appearance and grooming, including compliance with Aimbridge Hospitality dress code.
• Comply with and ensure adherence to Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations.
• Conduct daily ABR meetings with the Director of Sales focusing on prospecting and existing account calls.
• Play a pivotal role in hotel sales efforts, including meeting clients and hosting luncheons.
• Tour operating departments daily and make adjustments as needed via department heads.
• Conduct weekly staff meetings and training sessions according to Aimbridge Hospitality's standards.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold monthly financial reviews with all department managers and available supervisors.
• Ensure department heads maintain budgeted productivity levels and Aimbridge Hospitality's standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate-sponsored training programs.
• Participate in required M.O.D. coverage as scheduled.
• Maintain direct contact with and monitor the development of management trainees.
• Ensure training in service standards is taking place in each department.
• Inspect rooms regularly with both the Housekeeping Manager and Property Engineer.
• Ensure complete processing of invoices daily using the A/P process.
• Forecast monthly the hotel's financial position by estimating revenues and expenses.
• Prepare and conduct all management interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s.
• Motivate, coach, counsel, and discipline all management personnel according to Aimbridge Hospitality S.O.P.'s.
• Maintain a professional working relationship and promote open lines of communication with managers and employees.
• Meet all sales clients on the property and assist in the sales effort.
• Be in public areas during peak times greeting guests and offering assistance as needed.
• Conduct bi-monthly credit meetings and take an active role in hotel credit and collection policies.

Requirements

• At least 6 years of progressive experience in a hotel or related field, or a 4-year college degree with 4-5 years of related experience, or a 2-year college degree with 5-6 years of related experience.
• Proficient in Windows operating systems and company-approved spreadsheets and word processing.
• Valid driver's license for the applicable state.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations.
• Ability to maintain composure and objectivity under pressure.
• Effective problem-solving skills in the workplace.
• Ability to assimilate complex information from disparate sources.
• Effective listening and understanding skills to resolve concerns raised by co-workers and guests.
• Ability to work with and understand financial information and data.

Benefits

• Daily Pay
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan