General Manager - Aimbridge Hospitality

$80,000 - $90,000/Yr

Aimbridge Hospitality - Alexandria, LA

Full-time - Senior

Alexandria, LA

1,001-5,000 employees

Accommodation

About the position

The General Manager will lead the operations of the Four Points by Sheraton Alexandria and the Alexandria Convention Center, ensuring high-quality service and financial performance. This role involves mentoring staff, overseeing hotel operations, and maintaining compliance with regulations and brand standards. The General Manager will also play a key role in sales initiatives and property improvement projects, fostering a positive environment for both guests and employees.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling.
• Maintain high standards of personal appearance and grooming, including compliance with Aimbridge Hospitality dress code.
• Comply with and ensure adherence to Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations.
• Conduct daily ABR meetings with the Director of Sales focusing on prospecting and existing account calls.
• Play a pivotal role in hotel sales efforts, including meeting clients and hosting luncheons.
• Tour the operating departments daily and make adjustments as needed via department heads.
• Conduct weekly staff meetings and training sessions according to Aimbridge Hospitality's standards.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold monthly financial reviews with all department managers and available supervisors.
• Ensure department heads maintain budgeted productivity levels and Aimbridge Hospitality's standard accounting procedures.
• Develop managers for future advancement through training programs.
• Participate in required M.O.D. coverage as scheduled.
• Maintain direct contact with management trainees.
• Adhere to all Aimbridge Hospitality policies and procedures and train new managers accordingly.
• Ensure training in service standards is taking place in each department.
• Assist in creating a positive team-oriented environment focused on guest service.
• Inspect rooms regularly with the Housekeeping Manager and Property Engineer.
• Ensure complete processing of invoices daily using the A/P process.
• Ensure all financial documents are received by the Corporate Office monthly.
• Ensure cleanliness and maintenance of the physical property through inspections and preventive maintenance programs.
• Ensure employees are attentive, friendly, courteous, and efficient in their interactions with guests and staff.
• Forecast the hotel's financial position by estimating revenues and expenses.
• Prepare and conduct all management interviews and follow hiring procedures.
• Interview all prospective final candidates for vacant positions.
• Perform department manager performance appraisals according to Aimbridge Hospitality S.O.P.'s.
• Motivate, coach, counsel, and discipline management personnel according to Aimbridge Hospitality S.O.P.'s.
• Maintain a professional working relationship and promote open communication with all staff.
• Ensure fair and equitable treatment of all employees according to Aimbridge Hospitality S.O.P.'s.
• Meet all sales clients on the property and assist in the sales effort.
• Be present in public areas during peak times to greet guests and offer assistance.
• Maintain procedures for handling the hotel safe and initiate a monthly safe audit.
• Conduct bi-monthly credit meetings and take an active role in hotel credit and collection policies.
• Complete required corporate training modules and become certified to train others.
• Ensure all scheduled meetings take place on the property.

Requirements

• At least 6 years of progressive experience in a hotel or related field, or a 4-year college degree with 4-5 years of related experience, or a 2-year college degree with 5-6 years of related experience.
• Proficient in Windows operating systems and company-approved spreadsheets and word processing.
• Valid driver's license for the applicable state.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations.
• Ability to maintain composure and objectivity under pressure.
• Effective in handling workplace problems, including anticipating, preventing, identifying, and solving issues.
• Ability to assimilate complex information from disparate sources and adjust to meet specific needs.
• Effective at listening, understanding, clarifying, and resolving concerns raised by co-workers and guests.
• Ability to work with and understand financial information and basic arithmetic functions.

Benefits

• Daily Pay
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan