General Manager - Airport Operations

United Airlines - Saint Louis, MO

Full-time - Manager

Saint Louis, MO

1,001-5,000 employees

Air Transportation

About the position

The General Manager of Airport Operations at United Airlines is responsible for overseeing the daily operational, financial, and personnel performance of assigned domestic outstations. This role involves establishing operational standards, ensuring compliance with safety and security requirements, and leading a team to deliver exceptional customer service. The position requires strong leadership skills and the ability to manage relationships with various stakeholders, including federal agencies and contracted ground handling agents.

Responsibilities

• Responsible for day-to-day operational, financial, and personnel performance of assigned domestic outstation.
• Establishes or implements goals and standards to maintain and control operational standards, service levels, costs, and safety requirements.
• Monitors performance against plans and initiates corrective actions to improve results.
• Determines and justifies equipment, facilities, staffing, and training needs to achieve station operations goals.
• Participates as a team member to headquarters support organizations and other United operating departments.
• Coordinates and provides functional guidance and supervision of contracted ground handling agents.
• Represents airport activities to federal, state, and city agencies as well as the FAA.
• Maintains a safe, clean, and reliable operation.
• Responsible for maintaining station facilities, equipment, and professional appearance standards for all United employees.
• Leads a positive employee relations work environment and collaborative relationships with applicable labor groups.
• Ensures outstanding customer service, including mainline, express, and partner airlines.
• Responsible for performance management and ongoing professional developmental support of direct reports and 'dotted line' reports.
• Leads station budget, staffing forecasts, and resource requirements.
• Maintains strong working relationships with OAL, airport authorities, vendors, governmental authorities (FAA, TSA, CBP), and internal divisions.
• Leads vendor service contracts as required.

Requirements

• High school diploma or equivalent.
• Minimum of 5 years of relevant leadership experience in Airport Operations/Services environment or equivalent work experience.
• Knowledge of airport operations and related technology.
• Ability to work in a dynamic, fast-paced operational environment.
• Knowledge of station controls and Internal Audit standards.
• Analytical thinking, goal-directed leadership, and service-oriented performance.
• Knowledge of operational Corporate policies and procedures.
• Strong communication and interpersonal skills.
• Demonstrated ability to develop and motivate personnel.
• Strong problem-solving skills and drive for excellence.
• Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends.
• Must live in the vicinity of the airport.
• Travel required as needed.

Nice-to-haves

• Bachelor's degree or related experience.
• Customer Service and/or Ramp experience.
• Hub and Line experience.
• Knowledge of Union Contract.

Benefits

• 401(k)
• Parental leave