General Manager - Albany International Airport (ALB)

Primeflight Aviation Services - Albany, NY

Full-time - Mid Level

Albany, NY

101-250 employees

Support Activities for Transportation

About the position

The General Manager at PrimeFlight Aviation Services is responsible for overseeing the overall operations and management of Albany International Airport. This role involves strategic planning, coordination of various departments, and ensuring compliance with aviation regulations. The General Manager will focus on financial management, business development, and enhancing customer satisfaction to improve the airport's reputation and profitability.

Responsibilities

• Oversee all operational aspects of the company, including ground handling, customer service, and maintenance
• Develop and implement strategic plans to enhance operational efficiency and customer satisfaction
• Manage and lead a diverse team of department heads and supervisors
• Monitor operational performance against key performance indicators and objectives
• Liaise with airlines, airport authorities, and regulatory bodies to ensure compliance and effective collaboration
• Drive business growth through innovative service offerings and strategic partnerships
• Oversee financial management, including budgeting, forecasting, and financial reporting
• Ensure adherence to industry regulations and safety standards across all operations
• Handle crisis management and emergency response planning
• Foster a company culture focused on safety, quality service, and continuous improvement
• Manage customer relations and address escalated customer service issues
• Direct human resources activities, including recruitment, training, and performance management
• Stay informed of industry trends, advancements, and competitive landscape
• Represent the company in industry events, conferences, and public forums
• Lead initiatives to enhance sustainability and environmental responsibility in operations
• May be assigned other duties as required

Requirements

• 18 years of age or older
• Eligible to work in the United States
• Two to three years of experience in airport or aviation management, including leadership roles
• Strong understanding of aviation regulations, operational safety, and security protocols
• Proven track record in strategic planning, financial management, and team leadership
• Intermediate/Highly proficient in Word, Excel, PowerPoint, Outlook
• Ability to read, write, speak, and understand the English language, to include documents
• Ability to access and interpret information in print and electronically, including the use of adaptive technologies or methods as necessary
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Must be flexible to work extended hours on occasion to support field operations

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Paid time off
• Growth potential