General Manager| American Bank Center Parking

$85,000 - $95,000/Yr

Oak View Group - Corp Christi, TX

Full-time - Mid Level

Corp Christi, TX

251-500 employees

Professional, Scientific, and Technical Services

About the position

The General Manager at Oak View Group is responsible for overseeing all food and beverage operations at the American Bank Center, which includes an arena, convention center, and performing arts center. This role focuses on ensuring efficient, professional, and profitable operations, including concessions, premium areas, and catering. The General Manager will manage day-to-day operations, maintain compliance with regulations, and develop new revenue sources while serving as the senior leader within the food and beverage operations.

Responsibilities

• Ensure legal, efficient, professional and profitable operation of the assigned OVG venue.
• Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
• Maintain positive client relationships and establish effective and consistent communication techniques.
• Final decision-maker on equipment purchases and leases.
• Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.
• Ensure compliance with federal, state, local, and company regulations regarding sale of alcohol, OSHA, payroll, employment, and EEO guidelines.
• Author, review and amend policies & procedures, as required.
• Oversee scheduling and labor allocation.
• Analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point-of sale to guest ratio.
• Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.
• Be held accountable for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of foodservice equipment.
• Project manage as required.
• Program and maintain the point-of-sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.
• Directs and assists managers in preparing and attaining future goals.
• Provides each manager with the proper direction and follows up on all assignments.
• Inspects the operation on a regular basis to ensure that the established quality standards are maintained.
• Serves as the lead in developing new concepts and the ability to develop revenue generating opportunities to set the operation apart from others in the industry.
• Prepares required reports accurately and submits them on time, follows up with department heads to ensure that their reporting is completed within the same guidelines.
• Develops an effective management team.
• Gives the managers clear direction, and provides the necessary assistance for them to perform their work.
• Evaluates each manager's performance and makes recommendations for their improvement.
• Reviews and assists in the development of menus and marketing plans with the appropriate department heads.
• Establishes and maintains personal relationships with show managers, suppliers, vendors and the public that projects the venue in a positive light.

Requirements

• MA or MS; BA or BS with business-related major or hospitality preferred.
• Minimum 5 years management experience in the contract food service industry, with an emphasis placed on concert and sports venues.
• Nationally recognized, advanced food service sanitation training course certification.
• Operational management experience as well as technical experience in financial acumen, budgeting, and business operations.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Strong background with a heavy emphasis on premium and catering services.
• Ability to make sound business/operations decisions quickly and under pressure.
• Ability to speak, read, and write in English.
• Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a thorough working knowledge of all existing concessions and premium services locations.
• Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG and venue concession and premium services operations.
• Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
• Ability to handle cash accurately and responsibly.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
• Ability to work independently with little direction.
• Experience in a fast paced arena, convention center, ball park or stadium preferred.

Benefits

• Health, Dental and Vision insurance
• 401(k) savings plan
• 401(k) matching
• Paid time off (vacation days, sick days, and 12 holidays)