General Manager | ARRIVE Wilmington

Ramada - Wilmington, NC

Full-time - Manager

Wilmington, NC

Accommodation

About the position

The General Manager at ARRIVE Wilmington is responsible for overseeing all hotel operations, ensuring a delightful guest experience through effective management of the front desk, housekeeping, property maintenance, and food & beverage teams. This role requires a hospitality-driven individual who can train and manage a nimble team while maintaining high standards of service and operational excellence.

Responsibilities

• Direct and supervise hotel team members to ensure compliance with company standards and regulations.
• Promote a positive work environment and ensure employee performance consistency through training and evaluations.
• Drive guest satisfaction by maintaining product and service quality standards, including regular property inspections.
• Manage guest experiences by addressing feedback and complaints promptly and effectively.
• Monitor property maintenance and housekeeping to ensure cleanliness and quality standards are met.
• Oversee financial performance against budgets and manage departmental checkbooks weekly.
• Collaborate with the F&B management team to ensure excellent customer service and maximize departmental revenue.
• Engage in sales and marketing functions to drive key sales metrics and room sales potential.

Requirements

• Minimum three years of senior-level hotel experience in a managerial role.
• Proficiency in Microsoft Office, particularly Word and Excel.
• Strong interpersonal, analytical, and organizational skills.
• Ability to multi-task and prioritize effectively in a fast-paced environment.
• Physical ability to stand for long periods and lift up to 25 lbs.

Nice-to-haves

• Experience in luxury hotel settings.
• Familiarity with hospitality management software.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Employee discount
• Life insurance
• Paid sick time