General Manager / Austin Lakeway Resort & Spa

Remington Hotels - Austin, TX

Full-time - Mid Level

Austin, TX

Professional, Scientific, and Technical Services

About the position

The General Manager is responsible for overseeing the full operation of the hotel and its various outlets, including hotel operations, food and beverage, sales, engineering, human resources, and accounting. This role requires a strong focus on guest service, revenue management, and compliance across all departments, while leading the Executive Committee to achieve property goals and maintain high standards of service and quality.

Responsibilities

• Practice a culture of guest service in all interactions and promote a positive attitude.
• Anticipate guest needs and resolve complaints to ensure guest satisfaction.
• Coordinate special programs and functions to enhance guest service.
• Work cooperatively with fellow associates and lead the Executive Committee effectively.
• Develop and achieve hotel revenues and profits through forecasting and P&L management.
• Ensure compliance across all departments and drive business growth year over year.
• Maintain product quality to maximize revenue from room nights, banquet sales, and food & beverage.
• Coach and develop leaders to exceed performance expectations.

Requirements

• Bachelor's degree in Hotel Management or related business field.
• Minimum 3 years' experience in Rooms and/or Food & Beverage functions.
• Strong verbal and written business communication skills.
• Strong presentation skills and ability to lead teams at various levels.
• Knowledge of federal, state, and local employment laws and regulations.
• High work ethic and self-initiative.
• Strong computer skills in Microsoft Suite.
• Proven record of professionalism in a 24/7 operational environment.

Nice-to-haves

• Experience in luxury hotel management.
• Familiarity with revenue management systems.
• Ability to speak multiple languages.

Benefits

• Full-time employment with competitive salary.
• Opportunities for professional development and training.