General Manager - Aviation Lounge with Hospitality background

Resiliency - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

Administrative and Support Services

About the position

The General Manager (GM) will oversee daily food operations at Virgin Atlantic's new Airport Lounge, ensuring the delivery of high-quality products that align with the company's premium standards. This role involves achieving financial targets, developing strong client relationships, and leading a team to provide exceptional customer service. The GM will be responsible for operational budgets, compliance with safety standards, and maintaining a positive client relationship while ensuring employee engagement.

Responsibilities

• Oversee daily food operations to ensure high-quality product delivery.
• Achieve company and client financial targets and goals.
• Develop and maintain strong client and customer relationships.
• Motivate, coach, mentor, and develop frontline staff.
• Ensure compliance with company food and physical safety programs.
• Manage multiple priorities and maintain professional communication.
• Utilize automated food inventory, ordering, production, and management systems.
• Conduct quality assurance inspections and ensure regulatory compliance.
• Establish and maintain a positive client relationship and employee engagement standards.

Requirements

• Bachelor's Degree or equivalent experience.
• 5 years of management experience.
• 5 years of functional experience in food, beverage, and culinary services.
• Extensive experience managing food and beverage outlets at high-end venues.
• Experience with automated food inventory and management systems.
• Ability to pass a TSA background check and obtain an LAX Airport Badge.

Nice-to-haves

• Experience in hospitality management.
• Strong engagement leadership skills.
• Flexibility to take on additional responsibilities.

Benefits

• Competitive salary and performance bonuses.
• Opportunities for professional development and training.
• Health and wellness programs.