GENERAL MANAGER BASEBALL FACILITY

Conrad Jordan - Indian Trail, NC

Full-time - Manager

Indian Trail, NC

0

Educational Services

About the position

The General Manager at TOCA Soccer Training Facility in Charlotte, NC, is responsible for leading operations, team development, and community engagement. This role focuses on creating exceptional training experiences, maintaining high operational standards, and driving guest satisfaction while embodying TOCA's core values of excellence, grit, innovation, and community.

Responsibilities

• Team up with the Regional Director of Operations to scout, recruit, and build a dream team.
• Coach, inspire, and lead your team, fostering a culture where every member feels valued.
• Get creative with team engagement to keep turnover low and energy high.
• Oversee day-to-day operations, ensuring the center is clean and ready to impress.
• Lead a squad of coaches and front-desk staff to create a guest-first atmosphere.
• Manage recruiting and scheduling for training sessions and guest needs.
• Design and implement maintenance protocols for facility upkeep.
• Drive a guest-centric mindset, delivering exceptional service and addressing concerns.
• Track and crush KPIs related to facility upkeep, guest satisfaction, and revenue growth.
• Deliver a great experience to new guests, aiming for a 60% conversion rate.
• Collaborate with sales and marketing teams to drive acquisition and retention initiatives.
• Host community events and build partnerships to enhance local engagement.
• Act as the face and voice of TOCA in the local soccer scene.

Requirements

• 3-5 years of operations leadership experience, preferably in sports, retail, or hospitality.
• Ability to manage schedules and maintain smooth operations.
• Passion for people and sports, with strong community engagement skills.
• Willingness to work non-traditional hours to accommodate soccer activities.
• Physical stamina to handle job demands, including lifting and being on feet.
• Strong financial acumen to assess decision impacts on the bottom line.
• Excellent communication skills to create a welcoming environment.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401K
• Paid Time Off