General Manager Bench

Office Depot - Albuquerque, NM

Full-time - Manager

Albuquerque, NM

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Bench General Manager at Office Depot and Office Max is responsible for driving the overall customer and sales service culture within the location. This role involves managing sales performance, developing store strategies, ensuring maximum sales and profitability, and leading associate training and development. The General Manager will also focus on customer retention, relationship building, and operational excellence while resolving associate and customer relations concerns.

Responsibilities

• Manage sales performance and identify sales opportunities.
• Develop overall store strategies and tactics to achieve sales, service, and operational performance goals.
• Ensure maximum sales and profitability by focusing on key business initiatives.
• Own associate training and development, providing feedback and coaching.
• Lead, motivate, and inspire associates to create a customer-centric environment.
• Build customer retention and strong relationships to enhance brand loyalty.
• Oversee hiring, merchandising, operations, and execution of store standards.
• Resolve associate and customer relations concerns.
• Conduct performance management of all associates.
• Participate in networking and create positive community relationships.
• Act as a Change Champion, initiating and supporting change.

Requirements

• Proven experience in a managerial role within a retail environment.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Ability to analyze sales data and identify opportunities for improvement.
• Experience in customer service and building customer relationships.

Nice-to-haves

• Experience in a B2B distribution environment.
• Familiarity with retail operations and merchandising strategies.

Benefits

• 401(k) retirement plan
• Competitive salaries
• Opportunities for career growth within the organization