General Manager (Bilingual)

Ccf Holdings - San Benito, TX

Full-time - Mid Level

San Benito, TX

1,001-5,000 employees

Credit Intermediation and Related Activities

About the position

As a General Manager at Community Choice Financial, you will be responsible for overseeing the success of your store and team, focusing on performance and customer service. Your role will involve coaching and training team members, managing marketing efforts, ensuring compliance with quality standards, and fostering a growth-oriented environment. You will report to the District Director of Operations and play a key role in driving revenue and operational excellence.

Responsibilities

• Coach, lead, and develop all store employees to obtain new business and increase store growth.
• Identify local marketing strategies and obtain referrals to build revenue.
• Enforce adherence to quality standards, procedures, and local and state laws.
• Audit loan/pawn agreements and transactions to ensure compliance.
• Supervise office security including cash management and loss prevention.
• Conduct proper opening and closing procedures.
• Examine and process loan/pawn applications and assess risk.
• Participate in the selection and retention of new employees.
• Develop work schedules in accordance with budget and store needs.
• Handle complex customer situations with integrity and professionalism.
• Monitor and maintain store appearance and address facilities needs.

Requirements

• Bilingual in Spanish and English
• High School Diploma or GED
• Minimum two years of supervisory or leadership experience
• Excellent verbal and written communication skills
• Proficient in Microsoft Office and Point of Sale systems
• Valid driver's license and personal vehicle for work
• Ability to meet physical demands of the position

Nice-to-haves

• Associate's degree or higher
• Experience in check cashing, document verification, money order processing

Benefits

• Health savings account
• AD&D insurance
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Vision insurance
• 401(k) matching
• Pet insurance