General Manager C-Store

Enmark Stations - Sylva, NC

Full-time - Mid Level

Sylva, NC

Gasoline Stations and Fuel Dealers

About the position

The General Manager at Enmark Stations, Inc. is responsible for leading a team of up to 25 employees in a retail environment, focusing on delivering exceptional customer service and operational excellence. The role involves overseeing daily operations, maintaining store standards, and driving profitability while fostering a positive work culture and employee engagement.

Responsibilities

• Lead and develop a team of up to 25 employees to deliver exceptional customer service.
• Maintain high standards of store appearance and operation.
• Manage day-to-day activities of the retail operation, providing support where needed.
• Recruit, interview, hire, and train high-caliber candidates.
• Analyze sales, margin, inventory levels, and purchase trends to maximize profitability.
• Execute company marketing plans and procedures consistently at the store level.
• Maintain adequate inventory levels through effective ordering.
• Ensure compliance with safety, health, food safety, and sanitation standards.
• Manage employee scheduling and payroll to meet sales and labor targets.
• Complete daily and monthly paperwork and reporting requirements.
• Communicate effectively with team members and upper management.
• Conduct accurate and timely employee performance reviews.
• Complete competition surveys as requested by management.
• Support the company's mission, vision, and values in all operations.
• Implement and enforce company policies and procedures.
• Execute fuel pricing strategy and conduct timely fuel surveys.
• Enhance employee morale and engagement through communication and recognition.
• Build and maintain relationships with vendor partners.
• Act as a proactive business manager to achieve company goals and analyze P&L reports.
• Resolve employee issues and disputes in a timely manner.
• Embrace and facilitate change within the organization.
• Work flexible shifts as needed.

Requirements

• High School Diploma or GED is required.
• 2+ years management experience in food service, retail, or restaurant preferred.
• Previous experience in a high-volume, guest-focused environment preferred.
• Excellent written and verbal communication skills.
• Ability to work 50 hours weekly.
• Flexible schedule availability including weekends and holidays.
• Ability to lift inventory weighing up to 40 pounds.