General Manager - Chantilly VA-Fairfax-22033 10-10-24

$40,000 - $55,000/Yr

Hand & Stone Massage and Facial Spa - Fairfax, VA

Part-time,Full-time - Mid Level

Fairfax, VA

51-100 employees

Personal and Laundry Services

About the position

The General Manager at Hand & Stone Massage and Facial Spa in Chantilly is a leadership role focused on delivering exceptional customer experiences while managing the daily operations of the spa. The ideal candidate will have a strong background in leadership, excellent communication skills, and a passion for fostering a positive workplace culture. This position offers significant opportunities for professional growth and requires a commitment to driving sales performance and team development.

Responsibilities

• Provide an excellent customer experience to all clients through phone calls, appointment setting, and membership sales management.
• Oversee and manage daily operations of the Spa.
• Manage spa sales performance and drive business growth.
• Recruit, hire, and develop talented spa professionals.
• Train, monitor, and coach team performance to ensure excellence.
• Promote membership education and sales, including setting sales goals and incentives.
• Communicate effectively with the Service Provider team to maximize appointment bookings.
• Identify opportunities for grassroots marketing and local community engagement.
• Perform administrative duties including reporting, P&L analysis, payroll, cash handling, inventory management, and ordering.

Requirements

• 3 - 5 years of leadership experience in a relevant field.
• Exceptional verbal and written communication skills.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Capability to travel occasionally for training sessions and business-related activities.
• Strong organizational skills with attention to detail and multitasking abilities.
• Critical thinking skills for customer conflict resolution.
• Computer proficiency, especially with retail/appointment booking systems.

Nice-to-haves

• Prior spa industry experience or membership-driven sales experience is a plus.
• A fast learner with a positive attitude.
• Strong team player with the ability to work independently.

Benefits

• 401(k) plan with 5% company match
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance