General Manager Club Pilates Boutique Fitness

$67,387 - $95,000/Yr

Club Pilates - Willow Glen - San Jose, CA

Full-time - Mid Level

San Jose, CA

About the position

The General Manager at Club Pilates Willow Glen is responsible for leading a sales team, driving revenue, and enhancing the member experience in a boutique fitness environment. This role emphasizes community engagement, effective marketing strategies, and maintaining a welcoming atmosphere for members. The ideal candidate will have a strong background in fitness or retail sales, with a focus on customer service and team management.

Responsibilities

• Manage and drive multiple revenue streams: memberships, retail, private training, and teacher training to meet financial targets for the studio
• Generate leads by reaching out to the local community through grassroots marketing and networking efforts
• Create and implement marketing strategies to promote the studio and attract new members through social media marketing, email campaigns, and other promotional activities
• Achieve high member retention by fostering a welcoming, inclusive, and friendly studio atmosphere
• Oversee day-to-day operations of the studio, including sales, staff management, and member experience
• Hire, train, and develop sales representatives and staff members to achieve individual and studio goals
• Ensure cleanliness and organization of the studio
• Enforce Club Pilates policies and procedures
• Independently make decisions related to high-level customer service
• Work some evening and weekend hours as the studio is open 7 days a week

Requirements

• At least 3 years of retail/service sales or fitness sales experience
• Excellent communication and interpersonal skills
• Highly organized and proficient in data management
• Ability to prioritize and meet deadlines
• Professional, punctual, reliable, and neat
• Trustworthy and able to handle confidential information
• Ability to work harmoniously with co-workers, clients, and the general public
• Proficient with computers and studio software; ClubReady experience is a plus
• Strong leadership skills

Nice-to-haves

• Experience in fitness sales
• Background in customer service

Benefits

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off