General Manager (Commercial Property Management)

JLL - Seattle, WA

Full-time - Manager

Seattle, WA

Real Estate

About the position

The General Manager (Commercial Property Management) at JLL is responsible for overseeing the management and operations of commercial properties. This role involves developing and implementing management plans, ensuring compliance with lease agreements, managing tenant relations, and overseeing maintenance and construction projects. The General Manager will also be involved in budgeting, financial reporting, and enhancing the value of the properties under their management.

Responsibilities

• Develops, gains consensus for, implements, and reports on the Management Plan for assigned assets.
• Regularly inspect facilities and equipment to review inventory and property condition, and determine extent of service and equipment required.
• Recommend, justify, develop and coordinate projects that enhance the value of the office buildings and comply with JLL and client standards and procedures.
• Assign employees or vendors to duties such as maintenance, repair, or renovation and obtains bids for additional work from outside contractors pursuant to client and JLL guidelines.
• Notify tenants of special projects, emergencies, or other requests.
• Work with Chief Engineer to assign employees to duties such as maintenance, repair, or renovation and obtain bids for additional work from outside contractors.
• Manage major construction projects such as lobby renovations, garage membrane resurfacing, elevator upgrades, façade repairs, etc.
• Review construction specifications or plans, obtaining advice from the Chief Engineer, Operating Engineers and/or engineering/design consultants.
• Oversee all preventative maintenance programs and prioritize day-to-day operations.
• Participate in review of lease proposals, lease discussions and preparation of lease agreements, and responsible for lease administration process.
• Maintain intimate knowledge of lease agreements; ensure compliance from an accounting standpoint and act upon from an operations point of view.
• Assist in managing tenant option rights and information.
• Assist the Project Manager in TI oversight and coordination, track and coordinate TI Allowance payouts, and ensure timely collection of rents.
• Competitively bid and prepare all service contracts to assure high quality and cost-effective services.
• Act as primary contact for service contractors and vendors.
• Ensure that client and JLL contract procedures are followed in an accurate and timely manner.
• Approve purchases of supplies and equipment in accordance with client budgets and established parameters.
• Identify and initiate process improvements for all current property systems.
• Oversee completion of monthly, quarterly, and annual owner's reports.
• Prepare the property operating budget(s) and documentation, ensuring adherence to annual budgeted revenue, operating and capital expenses.
• Prepare and/or review adjustments to tenant billing process, with a strong knowledge of CPI increases, escalations, recoveries, etc.
• Participate in management of the accounting process with the accounting team, and direct the on-site bookkeeping functions and collection process.
• Regularly review account aging reports, participate in collection discussions and ensure that default letters are sent in consistency with obligations and rights within the lease.
• Assist with eviction of tenants in compliance with court order and directions from specified attorney and client.
• Review and approve all accounts payable, ensuring accurate general ledger coding and property allocations.
• Arrange for alterations to, or maintenance, upkeep, or reconditioning of facilities as specified in the operating budget, management plan and/or management services agreement or as identified.
• Maintain role as a contact for tenants, relative to tenant service requests, and proactively meet with tenant representatives on scheduled basis.
• Establish written goals and objectives for employees directly reporting to General Manager, conduct periodic formal and informal performance evaluations, and develop training program and career path for property employees.
• Meet the assigned criteria within JLL's Compliance Excellence Program and Engineering Audit, ensuring compliance with JLL policies, procedures and standard practices.
• Ensure that emergency procedures are in place, building staff are trained, and life safety systems are operating effectively.

Requirements

• Associate or Bachelor's Degree Required; Finance, accounting, or advanced degree a plus.
• Real Estate Broker's License Required.
• Minimum five (5) years commercial real estate or property management experience.
• Minimum three (3) years people-management experience.
• Familiarity with building systems, lease negotiations, documentation and administration.
• Strong communication skills with the ability to read, analyze, and interpret legal documents, professional journals, technical procedures, or government regulations.
• Mathematical/Financial skills with experience in budget preparation and financial reporting, including the ability to calculate figures and amounts such as discounts, interest, commissions, prorations, percentages, rent, parking fees, and late fees.
• Proficient knowledge of Microsoft Office Suite and capable of learning new programs and technology.

Nice-to-haves

• Experience with project management and managing construction projects such as tenant improvements, restroom renovations, and major repair and maintenance projects.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays