General Manager - CRE

$125,000 - $130,000/Yr

Arch Amenities Group - New York, NY

Full-time - Manager

New York, NY

Amusement, Gambling, and Recreation Industries

About the position

The General Manager oversees the day-to-day operations of a multi-amenity facility in the Amenity or Meeting Management market. This role is responsible for ensuring the facility operates efficiently and provides high levels of service consistent with the standards of Arch Amenities Group to its members and guests. Key aspects include staff management, financial performance, customer relations, and facility maintenance.

Responsibilities

• Oversee the daily operations of the property, including opening and closing procedures.
• Ensure that the facility is clean, well-maintained, compliant with all health and safety regulations, and reflects luxury standards.
• Manage equipment maintenance and schedule repairs or replacements when necessary.
• Develop and manage the location's budget, tracking expenses, revenue, and profitability.
• Monitor and analyze key financial metrics such as food and beverage sales, membership sales, and event success.
• Implement strategies to grow revenue, including marketing initiatives and promotions.
• Recruit, train, supervise, and evaluate staff, including meeting experience professionals and food and beverage staff.
• Develop staff schedules and ensure adequate coverage for all shifts.
• Maintain excellent customer service standards to ensure member satisfaction.
• Handle member inquiries, concerns, and complaints in a timely and professional manner.
• Conduct regular member surveys and feedback sessions to understand member needs and improve services.
• Develop and implement marketing strategies to attract new clients and retain existing ones.
• Manage membership sales efforts, including promotions and corporate partnerships.
• Oversee the creation and execution of programs, events, and promotions.
• Ensure compliance with all relevant legal, health, and safety regulations.
• Provide regular reports on operational performance, financials, and member satisfaction to senior management.
• Build relationships with local businesses, schools, and community organizations to promote the fitness center.

Requirements

• Experience in operational management of a facility or similar environment.
• Strong financial management skills, including budgeting and financial analysis.
• Proven experience in staff management and team leadership.
• Excellent customer service and communication skills.
• Ability to develop and implement marketing strategies.

Nice-to-haves

• Experience in the fitness or hospitality industry.
• Knowledge of HR systems and payroll processes.
• Familiarity with compliance and safety regulations.

Benefits

• Competitive salary range of $125,000 - $130,000 per year.
• Opportunities for professional development and training.
• Health and wellness programs.