General Manager, Distribution

Chick-Fil-A Supply - Maryland Heights, MO

Full-time - Mid Level

Maryland Heights, MO

About the position

The General Manager (GM) will lead the supply chain operations at the Chick-fil-A Supply Distribution Center in Maryland Heights, Missouri. This role involves executing safe and effective operations to meet organizational needs while distributing millions of cases of inventory annually to Chick-fil-A Operators across the U.S. The GM will drive operational performance, productivity, efficiency, and profitability through innovative supply chain management methods, while fostering relationships with various stakeholders. This position also includes participation in the establishment of a new distribution center and the refinement of operational playbooks for future facilities.

Responsibilities

• Lead a food service distribution center operation with a safety mindset.
• Act as a liaison, balancing the needs of the Operator with the capabilities of the operation.
• Lead and engage a workforce of approximately 50-75 people with specific ownership of various functions within the building.
• Design, implement, manage, and improve market distribution center operations.
• Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs).
• Participate in the oversight of the P&L of the market distribution center operation.
• Drive innovation in all areas of the market distribution center operations.
• Support Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety, and excellence.
• Work closely with CFA Supply Senior Leadership Team, CFA Inc. Supply Chain, Operators, and various business partners to ensure optimal alignment and collaboration.
• Recruit, train, and develop a strong team.

Requirements

• 7+ years of experience in distribution, manufacturing, or other relevant supply chain field management, including 3+ years in a leadership position.
• Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner.
• Understanding of production and inventory control theories and practices.
• Functional knowledge of designing, managing, and executing distribution center operations.
• Knowledge of general accounting practices and P&L.
• Demonstrated experience and success with process improvement and efficiency, including establishing and managing KPIs.
• Working knowledge of inbound logistics, warehousing, IT systems, and outbound logistics in the distribution industry.
• Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements.
• Exceptional organization, attention to detail, and communication skills.
• Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect.
• Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions.

Nice-to-haves

• Bachelor's Degree in business, accounting, supply chain management or another relevant field.
• Experience managing in a food distribution or food manufacturing environment.
• Experience in a start-up environment.
• Demonstrated success in operations and people leadership.
• Experience with building and managing to budgets and general accounting practices.
• Demonstrated ability to perform effective, short-term and long-term planning.

Benefits

• Free meals, snacks, and drinks during work hours.
• Accrue up to 3 weeks of PTO in the first year with immediate access to 40 hours upon hire.
• 16 hours of wellness time per year.
• 7 paid holidays and 1 floating holiday.
• 4 weeks of parental leave for new parent bonding, plus short-term disability benefits if applicable.
• Variety of health insurance options including a no premium option for individuals and families.
• 401(k) with 5% match for eligible employees.
• $45,000 lifetime maximum benefit for continued education of eligible Team Members.
• Additional benefits to support emotional, social, physical, financial, and spiritual well-being.