General Manager DoubleTree by Hilton

$75,000 - $85,000/Yr

Avasa Hospitality - Schaumburg, IL

Full-time - Senior

Schaumburg, IL

About the position

We are seeking a dynamic and experienced General Manager to oversee the daily operations of our resort. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. This role requires a strategic thinker who can manage various departments, ensuring that our guests receive the highest level of hospitality while maximizing revenue and operational efficiency.

Responsibilities

• Lead and manage all aspects of the resort's operations, including front desk, guest relations, and housekeeping.
• Develop and implement effective revenue management strategies to optimize profitability.
• Foster a culture of excellent customer service throughout the resort.
• Supervise and mentor staff across various departments, ensuring high performance and professional development.
• Oversee human resources functions, including hiring, training, and performance evaluations.
• Maintain compliance with health and safety regulations while ensuring a welcoming environment for guests.
• Collaborate with marketing teams to promote the resort and enhance guest engagement.
• Address guest inquiries and resolve any issues promptly to ensure satisfaction.

Requirements

• Proven experience in hospitality management or a similar role within the resort industry.
• Strong background in customer service with demonstrated success in guest relations.
• Familiarity with revenue management principles and practices.
• Experience supervising teams and managing human resources functions.
• Multilingual skills are a plus, enhancing communication with diverse clientele.
• Knowledge of front desk operations is preferred.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Employee discount