General Manager-Dry Ridge-0225

$58,000 - $65,000/Yr

Frisch's Restaurants - Dry Ridge, KY

Full-time - Mid Level

Dry Ridge, KY

Food Services and Drinking Places

About the position

The General Manager (GM) at Frisch's is a crucial role that drives the restaurant's success while upholding the company's vision of being an exceptional place to work, dine, and invest. This position is not just about managing operations; it involves hiring and nurturing a team that embodies Frisch's values, which is essential for fostering company growth. The GM plays a vital role in ensuring customer satisfaction, overseeing financial performance, maintaining food safety standards, delivering quality service, and ensuring the safety and security of the restaurant environment. Furthermore, the GM is responsible for embodying and promoting Frisch's culture within the team, creating an atmosphere that prioritizes outstanding customer experiences. In this role, the GM will lead with integrity, fostering growth and development within the team. They will provide clear direction, delegate tasks to management staff, and ensure that all actions align with the company's goals. Regular management meetings will be conducted to communicate objectives and strategies for achieving or surpassing performance standards. The GM will also manage financial objectives through effective forecasting, budgeting, and controlling expenditures and waste, setting weekly sales and labor targets, and implementing corrective actions to meet company objectives. Additionally, the GM will oversee staffing levels, including the final approval of weekly schedules, and will hold ultimate authority over staffing decisions with support from HR. Driving sales and customer counts is a key responsibility, and the GM will lead by example in delivering an excellent customer experience. They will implement local marketing initiatives and support community involvement, ensuring that all customer complaints are addressed promptly and satisfactorily. Compliance with health, safety, and security regulations is paramount, and the GM will ensure that corrective actions are taken as necessary to maintain these standards.

Responsibilities

• Cultivate a culture that prioritizes outstanding customer experiences.
• Lead with integrity and foster growth and development within the team.
• Provide clear direction, delegate tasks to management staff, and ensure alignment with company goals.
• Conduct management meetings to communicate goals and strategies for achieving or surpassing performance standards.
• Manage financial objectives through forecasting, budgeting, and controlling expenditures and waste.
• Set weekly sales and labor targets, manage profitability, and implement corrective actions to meet company objectives.
• Oversee staffing levels, including final approval of weekly schedules, and hold ultimate authority over staffing decisions with HR support.
• Drive sales and customer counts by leading by example in delivering an excellent customer experience.
• Implement local marketing initiatives and support community involvement.
• Ensure all customer complaints are addressed promptly and satisfactorily.
• Oversee compliance with health, safety, and security regulations, ensuring corrective actions are taken as necessary.

Requirements

• 1-3 years of management experience or a relevant combination of education and experience.
• ServSafe Certification preferred or able to obtain certification prior to completion of training.
• Fluent in English with excellent communication skills, including public speaking.
• Proficient in training, motivating, evaluating, coaching, delegating, and supervising.
• Strong ability in math and organizational skills, and to accurately follow recipes.
• Valid driver's license and reliable transportation.
• Capable of prioritizing tasks, managing stress, and professionally handling customer concerns.

Benefits

• Salary range of $58,000 to $65,000 per year