General Manager - E Kansas

$15,000 - $51,750/Yr

Sonic Drive-In - Shawnee, KS

Full-time - Mid Level

Shawnee, KS

Food Services and Drinking Places

About the position

As a General Manager at SONIC Drive-In, you will lead your team in delivering an exceptional food service experience to our customers. This role is not just about managing a restaurant; it's about creating a vibrant atmosphere where employees feel motivated and customers feel valued. You will be responsible for training and supporting your team, ensuring that food is served in a clean, safe, and efficient manner. Your leadership will be crucial in maintaining operational standards and fostering a customer-centric environment. In this position, you will manage various aspects of the restaurant's operations, including staffing, inventory management, and financial reporting. You will prepare work schedules, monitor staffing levels based on business needs, and ensure compliance with company policies and local health regulations. Your ability to resolve guest requests promptly and respectfully will be key to maintaining high customer satisfaction. Additionally, you will be involved in the hiring process, selecting the right candidates to build a strong team. You will also develop and implement marketing strategies to drive sales and enhance the restaurant's visibility in the community. This role requires a commitment to excellence and a passion for the food service industry, making it a rewarding opportunity for those who thrive in a fast-paced environment.

Responsibilities

• Manages, trains, monitors, and coaches team members.
• Directs and assigns employees to ensure all aspects of food service meet operational standards.
• Adheres to and monitors employee compliance with policies and practices.
• Performs restaurant opening and/or closing duties.
• Prepares work schedules; monitors and adjusts staffing levels based on business needs.
• Monitors and maintains restaurant inventory levels; places orders for food, paper, and other supplies within cost control procedures.
• Completes and maintains all drive-in restaurant employment-related records and payroll records.
• Reinforces a customer service mentality and ensures all employees are focused on guest service.
• Immediately and respectfully resolves guest requests; keeps Area Supervisor apprised of issues.
• Interviews and hires restaurant crew and management team members to achieve proper staffing levels.
• Prepares all necessary operational reports; develops appropriate action plans to resolve unfavorable financial and/or sales trends.
• Develops and implements a marketing plan.

Requirements

• High school diploma or equivalent required; advanced studies in business or restaurant management preferred.
• Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts without supervision.
• Required to work a 50-hour work week that includes irregular hours, nights, weekends, and holidays.
• Knowledge of recruiting, interviewing, and selection practices.
• Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations.
• Leadership and supervisory practices and skills; effective verbal and written communication skills.
• Basic accounting and computer skills.
• Ability to follow directions, work with autonomy, and multi-task.
• Problem-solving, decision-making, and conflict-resolution skills.
• Willingness to abide by the appearance, uniform, and hygiene standards at SONIC.

Benefits

• Potential operational bonus up to $15k/year.
• Overtime pay for exceeding 40 hours in a 50-hour work week (excluding a 30-minute unpaid meal break).