General Manager, Flagship (%3E$120M)

Navy Exchange Service Command - San Diego, CA

Full-time - Manager

San Diego, CA

General Merchandise Retailers

About the position

The General Manager for the Flagship Navy Exchange Services (NEX) in San Diego is responsible for overseeing operations of a high-volume retail environment with annual sales exceeding $120 million. This role involves strategic planning, financial management, and ensuring exceptional customer service while leading a diverse team to achieve operational excellence.

Responsibilities

• Oversee daily operations of the flagship store, ensuring compliance with company policies and procedures.
• Develop and implement strategic plans to drive sales and improve customer satisfaction.
• Manage financial performance, including budgeting, forecasting, and reporting.
• Lead, mentor, and develop a diverse team of employees to achieve performance goals.
• Ensure the store meets all safety and security standards.
• Collaborate with corporate leadership to align store operations with overall business objectives.
• Analyze market trends and customer feedback to enhance product offerings and services.

Requirements

• Proven experience in retail management, preferably in a high-volume environment.
• Strong financial acumen with experience in budgeting and financial reporting.
• Excellent leadership and team management skills.
• Ability to develop and implement strategic plans effectively.
• Strong communication and interpersonal skills.

Nice-to-haves

• Experience in military or government retail operations.
• Knowledge of inventory management systems.
• Bilingual skills are a plus.

Benefits

• Competitive salary and performance bonuses.
• Comprehensive health insurance plans.
• Retirement savings plan with company matching contributions.
• Paid time off and holidays.
• Employee discounts on products and services.