General Manager - Food Service

KPMG - Fort Lauderdale, FL

Full-time - Manager

Fort Lauderdale, FL

Professional, Scientific, and Technical Services

About the position

The General Manager will oversee multiple contracted services for clients generating $2-15M+ in revenue, ensuring operational and financial goals are met while providing excellent service. This role involves managing client relationships, leading a team, and ensuring compliance with regulations and company standards.

Responsibilities

• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

Requirements

• Bachelor's degree in Food Service, Hospitality, Facilities, or Business Management preferred.
• Strong focus on client and customer services, entrepreneurship, and business growth.
• Excellent interpersonal skills for effective communication with clients, senior management, and support staff.
• Ability to read, understand, and implement contractual requirements, identifying opportunities within contract terms.
• Experience in service industry, contract services, or hospitality environment.
• Proven ability to lead through other managers.
• Experience in creating and managing a department budget, financial controls, and analysis.
• Experience in crafting product sales strategies and implementing operational programs.