General Manager - Franchised

$75,000 - $80,000/Yr

Marriott International - Phoenix, AZ

posted 21 days ago

Full-time - Manager
Phoenix, AZ
1,001-5,000 employees
Accommodation

About the position

The General Manager is responsible for overseeing all aspects of operations at the SpringHill Suites by Marriott Phoenix North, ensuring high-quality service and financial performance. This role involves leading the management team, optimizing revenue, and maintaining compliance with regulations and brand standards. The ideal candidate will have a strong vision for the hotel and experience in the hospitality industry, particularly with Marriott.

Responsibilities

  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling.
  • Maintain high standards of personal appearance and grooming, including compliance with Aimbridge Hospitality dress code.
  • Comply with and ensure adherence to Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations.
  • Conduct daily ABR meetings with the Director of Sales focusing on prospecting and existing account calls.
  • Play a pivotal role in hotel sales efforts, including calling on top accounts and meeting clients.
  • Tour the operating departments daily and make adjustments as needed via department heads.
  • Conduct weekly staff meetings and training sessions according to Aimbridge Hospitality's standards.
  • Meet all financial review dates and corporate directed programs in a timely fashion.
  • Hold monthly financial reviews with all department managers and supervisors.
  • Develop managers for future advancement through competency training and corporate-sponsored training programs.
  • Participate in required M.O.D. coverage as scheduled.
  • Inspect rooms regularly with the Housekeeping Manager and Property Engineer.
  • Forecast monthly the hotel's financial position by estimating revenues and expenses.
  • Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended.
  • Motivate, coach, counsel, and discipline all management personnel according to Aimbridge Hospitality S.O.P.'s.

Requirements

  • At least 6 years of progressive experience in a hotel or related field, or a 4-year college degree with 4-5 years of related experience, or a 2-year college degree with 5-6 years of related experience.
  • Proficient in Windows operating systems, company-approved spreadsheets, and word processing.
  • Valid driver's license for the applicable state.
  • Ability to convey information and ideas clearly.
  • Ability to evaluate and select among alternative courses of action quickly and accurately.
  • Ability to maintain composure and objectivity under pressure.
  • Effective problem-solving skills in the workplace.

Nice-to-haves

  • Experience with Marriott brand standards and operations.

Benefits

  • Daily Pay
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan
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