General Manager - Franchised

$75,000 - $80,000/Yr

Marriott International - Phoenix, AZ

Full-time - Manager

Phoenix, AZ

1,001-5,000 employees

Accommodation

About the position

The General Manager is responsible for overseeing all aspects of operations at the SpringHill Suites by Marriott Phoenix North, ensuring high-quality service and financial performance. This role involves leading the management team, optimizing revenue, and maintaining compliance with regulations and brand standards. The ideal candidate will have a strong vision for the hotel and experience in the hospitality industry, particularly with Marriott.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling.
• Maintain high standards of personal appearance and grooming, including compliance with Aimbridge Hospitality dress code.
• Comply with and ensure adherence to Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations.
• Conduct daily ABR meetings with the Director of Sales focusing on prospecting and existing account calls.
• Play a pivotal role in hotel sales efforts, including calling on top accounts and meeting clients.
• Tour the operating departments daily and make adjustments as needed via department heads.
• Conduct weekly staff meetings and training sessions according to Aimbridge Hospitality's standards.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold monthly financial reviews with all department managers and supervisors.
• Develop managers for future advancement through competency training and corporate-sponsored training programs.
• Participate in required M.O.D. coverage as scheduled.
• Inspect rooms regularly with the Housekeeping Manager and Property Engineer.
• Forecast monthly the hotel's financial position by estimating revenues and expenses.
• Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended.
• Motivate, coach, counsel, and discipline all management personnel according to Aimbridge Hospitality S.O.P.'s.

Requirements

• At least 6 years of progressive experience in a hotel or related field, or a 4-year college degree with 4-5 years of related experience, or a 2-year college degree with 5-6 years of related experience.
• Proficient in Windows operating systems, company-approved spreadsheets, and word processing.
• Valid driver's license for the applicable state.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to maintain composure and objectivity under pressure.
• Effective problem-solving skills in the workplace.

Nice-to-haves

• Experience with Marriott brand standards and operations.

Benefits

• Daily Pay
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan