General Manager Full Time-GMA-203100

$53,000 - $87,000/Yr

ESA Management - Norco, CA

Full-time - Senior

Norco, CA

1-10 employees

Accommodation

About the position

The General Manager oversees and manages the operations of a single property, ensuring optimal performance and continuous improvement in key performance indicators. This role is responsible for coordinating staff and daily hotel operations to achieve profitability, guest satisfaction, and efficiency while maintaining company standards. The General Manager is committed to providing the best possible experience for guests and employees, promoting a culture of 100% guest satisfaction.

Responsibilities

• Ensure associates at the property are driving the Company initiatives (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right and Stop the Leaks)
• Demonstrate and promote a 100% commitment to providing the best possible experience for guests and employees
• Maximize revenues and flow through to GOP to meet or exceed budgeted EBITDA
• Manage labor standards and property level expenses to achieve maximum flow-through to the bottom line profit
• Monitor collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks
• Participate and monitor monthly inventory of supplies and equipment, ensuring purchases are within budget and by approved vendors
• Work with the District Manager and Regional Director of Field Sales to manage all sales activities of the property and meet revenue objectives
• Identify and seek out potential business in the local market, maintaining relationships with local companies and key people
• Promote 100% guest satisfaction throughout the property and instill this objective in AGM and hourly associates
• Ensure all guest-related issues are resolved in a manner consistent with the company's goals and objectives
• Recruit qualified applicants and train employees in accordance with company standards
• Communicate all policies and procedures to the entire staff and conduct regular meetings
• Inspect and document repairs and cleanliness of property with AGM to ensure optimum upkeep and repair
• Build solid client relationships in the District and with Managers and staff at each assigned hotel
• Uphold and enforce ESH standards and policy compliance at the hotel level

Requirements

• Minimum three years related hospitality management experience required
• 4-year degree highly preferred
• Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software
• Ability to organize multiple projects and manage and prioritize multiple tasks to meet deadlines
• Ability to manage and direct a staff to perform daily job tasks

Nice-to-haves

• Conversational Spanish would be beneficial

Benefits

• Weekly Pay
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Care and Dependent Care Flexible Spending Accounts
• Employer Paid Basic Life and AD&D Insurance
• Employer Paid Long Term Disability
• Optional Employee Paid - Voluntary Benefits
• Short-Term Disability Buy-Up
• Long-Term Disability
• Supplemental Life Insurance
• Dependent Life Insurance
• 401(k) Savings Plan
• Paid Time Off
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies