General Manager, Full Time, Lynnfield - Pottery Barn Kids

Pottery Barn - Lynnfield, MA

Full-time - Mid Level

Lynnfield, MA

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The General Manager at Pottery Barn Kids is responsible for leading the store team to achieve sales and operational goals while ensuring an exceptional customer experience. This role involves hiring, training, and developing associates, managing store operations, and maintaining visual merchandising standards. The General Manager plays a crucial role in fostering a positive work environment and upholding the company's values of integrity and corporate responsibility.

Responsibilities

• Ensure store meets or exceeds sales and contest goals and meet payroll goals based on current trends
• Prioritize, plan, and adjust schedules and daily agendas to meet business goals; hold team accountable to achieving goals
• Train and motivate all associates through ongoing programs in sales, customer service, and product knowledge
• Assess performance and provide ongoing feedback
• Complete and deliver performance appraisals and development plans
• Ensure team provides an exceptional customer experience in the store to achieve world-class service standards
• Maintain presence through effective floor management and ensure staff coverage in all areas of the store as needed
• Create and maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our 'People First' philosophy
• Work with District Managers and peers to develop best practices in store management

Requirements

• Proven ability to manage staff to exceed sales goals, while meeting payroll goals
• Proven to identify top talent, create teams, and train/develop/retain great people
• Proven ability to think through complex issues, and allocate time to execute multiple tasks and changing priorities
• Proven ability to motivate and influence others through personal actions and examples
• Effective communication, organization and leadership skills
• 4+ years management experience in specialty retail and/or multi-unit retail business environment

Benefits

• Wellness program
• Partner benefits
• Paid holidays
• Health insurance
• Dental insurance
• Vision insurance