General Manager (GM)

$90,000 - $110,000/Yr

Lunovus - Birmingham, AL

Full-time - Manager

Birmingham, AL

Merchant Wholesalers, Durable Goods

About the position

The General Manager (GM) at Lunovus is responsible for overseeing daily operations, ensuring exceptional customer service, and optimizing business activities for maximum efficiency. The role requires strong leadership to drive the team towards operational excellence and financial success, while also managing vendor relationships and compliance with FDA regulations.

Responsibilities

• Implement and maintain office policies and procedures for smooth operations including SOP
• Oversee development and implementation of training programs for staff
• Oversee process improvement programs to enhance operational efficiency
• Lead strategic planning initiatives to drive business growth
• Handle vendor management and maintain positive relationships
• Provide leadership and guidance to the team to deliver outstanding service
• Manage and supervise daily operations to meet business goals
• Oversee project management and ensure timely completion of tasks
• Handle budgeting, financial planning, and cash handling procedures
• Monitor profit loss statements and implement strategies for financial success
• Drive sales initiatives and contribute to business development efforts
• Oversee compliance with respect to FDA guidelines related to vitamin supplements and eyelid scrubs

Requirements

• 5 years of management experience
• Proven experience in operations management or a related field
• Strong leadership skills with the ability to manage and motivate teams
• Proficiency in strategic planning and process improvement techniques
• Excellent communication and interpersonal abilities
• Ability to prioritize and meet deadlines effectively
• Strong customer service skills with a focus on customer satisfaction
• Demonstrated ability to lead and manage a diverse team effectively
• Experience in training development and implementing operational strategies
• Proficient in Microsoft Office Suite and QuickBooks
• Strong organizational skills with the ability to prioritize tasks effectively

Nice-to-haves

• Experience in vendor management
• Sales and marketing experience
• Knowledge of office management procedures and departmental collaboration

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) matching