General Manager (GM)

$50,000 - $60,000/Yr

Best Western Hotels & Resorts - Loveland, CO

Full-time - Mid Level

Loveland, CO

Accommodation

About the position

The General Manager (GM) at Best Western Loveland Inn is responsible for providing strategic direction and overseeing the daily operations of the hotel. This role involves managing a diverse workforce to ensure the hotel runs smoothly and profitably while maximizing guest satisfaction and financial performance. The GM will implement sales and marketing strategies, maintain quality standards, and foster a positive work environment for all employees.

Responsibilities

• Plan and supervise the activities of hotel staff to ensure smooth operations.
• Maximize financial performance by providing high-quality guest service and product.
• Develop and implement a comprehensive sales and marketing plan to optimize occupancy and rates.
• Monitor and manage budgetary guidelines and ensure adherence to quality standards.
• Conduct regular inspections of the property and oversee maintenance and repair activities.
• Interview, hire, coach, and counsel department managers to enhance operational efficiency.
• Establish guest service processes and periodically review for improvements.
• Develop programs to promote a positive work environment and ensure compliance with employment laws.
• Forecast staffing needs and manage cost expenditures in line with budgeted sales.
• Engage in community affairs and maintain effective communication with corporate staff.

Requirements

• 2 years of experience managing a hotel's overall operations.
• Strong leadership skills with the ability to motivate and develop staff.
• Proven track record of exceeding revenue and guest expectations.
• Strong budgetary, forecasting, and cost control skills.
• Excellent written and verbal communication skills.
• Ability to manage change effectively and build effective relationships.
• Thorough knowledge of hotel operations, including accounting, maintenance, and guest services.

Nice-to-haves

• Degree in hospitality/hotel management, business management, or a related field.
• Experience in corporate client handling and new client acquisition.

Benefits

• Paid time off
• Employee discount