General Manager (GM)

Express Employment Professionals - Warsaw, IN

Full-time - Mid Level

Warsaw, IN

Administrative and Support Services

About the position

The General Manager (GM) position is a dynamic role responsible for overseeing the daily operations of a restaurant, ensuring adherence to company policies and procedures while driving profitability and sales growth. The GM leads and develops staff, shapes the restaurant culture, and maintains high standards of guest satisfaction and operational efficiency.

Responsibilities

• Manage daily operations and staff of the restaurant.
• Execute all company policies, procedures, programs, and systems.
• Provide leadership, direction, training, and development to direct reports.
• Recruit, interview, hire, and train employees.
• Plan, assign, and direct work; appraise performance; reward and discipline employees.
• Shape the culture of the restaurant and ensure high employee engagement.
• Coach and mentor team members for success and guest satisfaction.
• Model professional behavior and create a hospitable atmosphere.
• Communicate sales performance and anticipated variances to the management team.
• Assist team members with job duties as needed.
• Champion sales building activities and suggestive selling.
• Maximize table turnover, sales per guest, and sales per hour.
• Meet and greet guests; resolve food quality/service issues.
• Maintain efficient operations and appropriate cost controls.
• Ensure compliance with OSHA, health and safety codes, and company policies.
• Enforce safe work behaviors for a safe environment.
• Monitor daily activities for quality food and cleanliness standards.
• Control day-to-day operations including cash control and inventory management.
• Manage food and labor costs, and conduct weekly inventory processes.
• Ensure proper use of restaurant equipment and maintain company assets.

Requirements

• Proven experience as a General Manager or similar managerial role in the restaurant industry.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Ability to manage budgets and financial reports.
• Knowledge of food safety and health regulations.
• Experience in recruiting, training, and developing staff.

Nice-to-haves

• Experience with P&L management.
• Familiarity with labor scheduling tools.
• Background in sales building activities.

Benefits

• Competitive salary
• Performance bonuses
• Health insurance options
• Paid time off
• Employee discounts