General Manager (GM)

$70,000 - $70,000/Yr

Peak To Peak Pickleball Club - Draper, UT

Full-time - Senior

Draper, UT

About the position

Peak Pickleball Club is seeking a dynamic General Manager (GM) to lead the launch and daily operations of its new facility in Draper, Utah. The GM will be responsible for creating a vibrant community for pickleball enthusiasts, overseeing club operations, managing events, and driving financial success. This role requires a visionary leader passionate about sports management, who can build a top-tier club from the ground up and foster member engagement.

Responsibilities

• Oversee day-to-day operations of Peak Pickleball Club, ensuring smooth functioning across all areas.
• Refine and implement opening and closing procedures for the club.
• Ensure all equipment and facilities are maintained and coordinate with maintenance teams for repairs and cleaning.
• Manage court scheduling for lessons, leagues, tournaments, and member use.
• Ensure all operational policies, safety protocols, and club rules are followed.
• Recruit, hire, and train staff, including coaches, front desk staff, and maintenance personnel.
• Supervise staff performance, providing regular feedback and performance reviews.
• Create staff schedules and ensure the club is adequately staffed during operating hours.
• Lead regular staff meetings to ensure communication and alignment on goals.
• Address, document, and resolve employee conflicts or disciplinary issues.
• Refine and implement customer service standards to enhance member and guest experiences.
• Handle customer inquiries, complaints, and resolve issues related to memberships, lessons, or events.
• Foster a welcoming club environment and regularly engage with members to address their needs.
• Manage member communication, including newsletters and event notifications.
• Develop and manage the club's annual budget, ensuring profitability and cost control.
• Oversee membership sales, renewals, and club revenue, implementing strategies to grow membership.
• Monitor and approve expenditures for club operations, including equipment and staff salaries.
• Prepare financial reports for ownership, detailing performance and profitability.
• Oversee pro shop sales and inventory management, ensuring popular products are well-stocked.
• Oversee Director of Pickleball and staff regarding planning and coordinating events such as tournaments, leagues, clinics, and social events.
• Collaborate with the Director of Pickleball to ensure successful event promotion and execution.
• Oversee event logistics.
• Work with local sponsors and partners to enhance event visibility and appeal.
• Develop and implement marketing strategies to promote the club and increase memberships.
• Manage the club's online presence, including social media and website updates.
• Collaborate with community organizations to establish partnerships and grow the club's visibility.
• Oversee member acquisition and retention strategies to meet membership growth targets.
• Ensure compliance with health, safety, and legal regulations, including sanitation and liability waivers.
• Develop and implement risk management policies and ensure staff are trained in first aid and CPR.
• Coordinate regular facility inspections and ensure all areas meet high standards of safety and cleanliness.
• Work with the club owners to set long-term strategic goals.
• Identify opportunities for new revenue streams, such as premium services or membership excursions/trips.
• Monitor industry trends to stay competitive and innovative.
• Develop and maintain relationships with vendors and partners to ensure favorable contracts.
• Oversee membership management, including tracking of levels, renewals, and cancellations.
• Provide regular updates to club ownership on performance and upcoming initiatives.
• Maintain clear communication with staff, members, and stakeholders to ensure transparency.
• Work closely with community partners.

Requirements

• Minimum of 3-5 years of experience managing a sports facility, recreation center, gym, resort, or similar environment.
• Proven experience in leading and managing a team of at least 15 people, including recruiting, training, and conducting performance reviews.
• Basic understanding of budgeting, financial reporting, and revenue management, with experience in managing a club or facility budget.
• Demonstrated passion for delivering exceptional customer service and improving the overall member or guest experience.
• Ability to organize and execute events such as tournaments, leagues, social activities, or guest recreation programs.
• Strong verbal and written communication skills, with the ability to interact effectively with staff, members, and the local community.
• Experience with facility operations, including managing schedules, equipment, and facility maintenance.
• Comfortable using club or facility management software and scheduling systems.
• High school diploma or equivalent.

Nice-to-haves

• 7-10 years of experience managing luxury or premium sports clubs, resorts, or hospitality environments.
• Demonstrated track record of significantly increasing membership or customer base at a previous facility.
• Expertise in creating, managing, and optimizing budgets for large facilities, including experience with financial reporting, P&L oversight, and long-term financial planning.
• Extensive experience planning and executing large-scale events, including high-profile tournaments, corporate events, or exclusive member functions.
• Advanced knowledge of marketing strategies, brand positioning, membership sales, and community engagement.
• Experience leading a team of 25+ employees, including a leadership track record in motivating staff, developing talent, and building a high-performance culture.
• Bachelor's or master's degree in Sports Management, Hospitality, Business Administration, or a related field.
• Relevant certifications in sports or club management (e.g., Certified Club Manager (CCM), Certified Hospitality Supervisor (CHS), or equivalent).
• Strong interest and involvement in pickleball, with a desire to promote and grow the sport at a club level.

Benefits

• Health insurance
• Retirement plan
• Paid time off (PTO)