General Manager (GM)

About the position

The General Manager (GM) is responsible for overseeing the park's profit and loss (P&L), revenue, and operations, ensuring safety, service, and cleanliness while providing an exceptional guest experience. This role involves leading the management team, coaching team members, managing budgets, and developing strategic marketing and sales initiatives.

Responsibilities

• Oversee daily park operations and manage the P&L, revenue, and expenses.
• Lead and develop the management team, providing coaching and development opportunities.
• Ensure park safety, service, and cleanliness standards are upheld.
• Drive membership sales and park revenue through effective marketing strategies.
• Manage budget preparation and fund expenditures, ensuring compliance with financial targets.
• Create a positive work environment and culture by recognizing team accomplishments.
• Handle customer service issues proactively and ensure memorable guest experiences.
• Monitor park attractions and equipment for safety and operational efficiency.

Requirements

• Bachelor's degree or equivalent experience preferred; High School diploma required.
• Minimum of 3 years of management experience in a high customer volume industry.
• At least 2 years of sales experience, preferably in membership sales.
• Ability to leverage P&L reports to set and manage business revenue goals.
• Demonstrated experience in meeting or exceeding company KPIs.
• Basic proficiency in MS Office Suite, Teams, and POS systems.
• Availability to work nights, weekends, and holidays as needed.
• Strong organizational skills and attention to detail.
• Ability to stand for long periods and lift a minimum of 20 pounds.

Nice-to-haves

• Experience in the entertainment, fitness, retail, or restaurant industries.
• Proven ability to motivate a team and drive a positive culture.
• Entrepreneurial mindset and self-coaching ability.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance