General Manager - Gonzales

Gap - Gonzales, LA

Full-time - Mid Level

Gonzales, LA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As the General Manager at Old Navy, you will play a pivotal role in leading your team to deliver a profitable store business plan. Your primary responsibility will be to ensure that your store meets or exceeds all key performance metrics. You will act as the crucial link between the brand's vision and its execution in the store, driving profitable sales growth across various aspects of the business, including Customer Operations, Merchandising, Product Operations, and talent development. Your leadership will be instrumental in teaching and coaching your team to provide a best-in-class customer experience, fostering an environment where employees can thrive and be their authentic selves. In this role, you will analyze results, identify opportunities, and collaborate with the leadership team to drive key performance indicators. You will be responsible for forecasting and scheduling to drive profitable sales, managing the store budget to support the P&L, and building highly productive teams through effective sourcing, selection, and development of staff. Accountability for team performance will be a key focus, as you will provide coaching and feedback to enhance capabilities within your team. You will lead the implementation and execution of all Standard Operating Procedures and initiatives, ensuring compliance with all standards while creating an inclusive environment that promotes community involvement. Your role will also involve leveraging OMNI to deliver a frictionless customer experience and representing the brand while understanding the competitive landscape. You will be expected to perform Service Leader duties and implement action plans to maximize efficiencies and productivity within the store.

Responsibilities

• Analyze results and identify opportunities to drive key performance indicators.
• Drive profitable sales through effective forecasting and scheduling.
• Manage the store budget to support the P&L.
• Build highly productive teams through sourcing, selecting, and developing people.
• Accountable for team performance through coaching and feedback.
• Teach and train to build capabilities within the team.
• Lead the implementation and execution of all Standard Operating Procedures and initiatives.
• Create an inclusive environment that promotes community involvement.
• Leverage OMNI to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Requirements

• 3-5 years of retail experience leading others.
• College degree or equivalent experience preferred.
• Demonstrated ability to deliver results.
• Ability to effectively communicate with customers and employees.
• Ability to maneuver around the sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, and holidays.
• Established business acumen skills.
• Strong time management skills.
• Strong planning and prioritization skills.

Nice-to-haves

• Experience in a fast-paced retail environment.
• Proven track record of driving sales and managing budgets.

Benefits

• 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.