General Manager (Harwood Hospitality)

Harwood Hospitality Group - Dallas, TX

Full-time - Senior

Dallas, TX

Professional, Scientific, and Technical Services

About the position

The General Manager at Harwood Hospitality Group is responsible for overseeing the operational efficiency and profitability of restaurant venues within the organization. This role focuses on ensuring total guest satisfaction, employee loyalty, and top operational performance while adhering to the company's core values and policies. The General Manager will lead a diverse team, manage financial performance, and implement strategies to enhance guest experiences and operational processes.

Responsibilities

• Oversee daily restaurant operations to ensure smooth and efficient service.
• Implement and enforce standard operating procedures (SOPs) to maintain consistency and quality in service and food preparation.
• Monitor and manage inventory levels, ordering supplies as needed to meet demand.
• Ensure that all guests receive excellent service and have a positive dining experience.
• Handle customer complaints and feedback promptly and professionally, resolving issues to maintain customer satisfaction.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Recruit, hire, train, and supervise a diverse team of restaurant staff, including servers, kitchen staff, and support personnel.
• Conduct regular performance evaluations, provide feedback, and implement corrective actions as needed.
• Foster a positive work environment that encourages teamwork, professional development, and high employee morale.
• Develop and manage the restaurant's budget, ensuring alignment with financial goals and targets.
• Monitor financial performance, including revenue, expenses, and profitability, and take corrective actions to achieve financial objectives.
• Implement cost control measures to maximize efficiency and reduce waste.
• Collaborate with the marketing team to develop and execute promotional campaigns and events to drive traffic and increase sales.
• Analyze sales trends and customer preferences to identify opportunities for menu enhancements and promotional activities.
• Build and maintain relationships with local businesses, community organizations, and suppliers to enhance the restaurant's reputation and visibility.
• Ensure compliance with all health, safety, and sanitation regulations, maintaining a safe and clean environment for guests and staff.
• Conduct regular inspections and audits to identify and address potential safety hazards and compliance issues.
• Stay updated on industry regulations and standards to ensure the restaurant remains in compliance with all applicable laws.
• Develop and implement long-term strategies to achieve the restaurant's business objectives and growth targets.

Requirements

• Proven experience as a General Manager in a multitude of restaurant venues.
• Strong understanding of restaurant operations, financial management, and customer service principles.
• Excellent leadership, communication, and interpersonal skills.
• Ability to speak English fluently and clearly.
• Availability to work nights, weekends, and holidays.
• Strong knowledge of Craftable Inventory Management Systems.

Nice-to-haves

• Customer service skills
• Financial management experience
• Leadership experience
• Restaurant experience
• Strong communication skills

Benefits

• Full-time position with competitive salary
• Opportunities for professional development
• Dynamic work environment in a growing hospitality group