General Manager-High Rise (Long Beach)

$120,000 - $140,000/Yr

Cai-Greater Los Angeles Chapter

Part-time,Full-time - Manager

10,001+ employees

About the position

The General Manager for High Rise at FirstService Residential is responsible for overseeing the operations of a residential building, ensuring compliance with governing documents and regulations, and maintaining strong relationships with the Board of Directors, residents, and vendors. This role involves managing staff, preparing budgets, presenting financial reports, and ensuring the building's systems and common areas are well-maintained. The General Manager plays a crucial role in fostering a positive community environment and ensuring the smooth operation of the property.

Responsibilities

• Acquire an understanding of all Community governing documents and ensure compliance.
• Quickly gain knowledge of FirstService systems and standard operating procedures.
• Recruit, hire, train, and supervise all building staff.
• Create staffing plans and budgets for Board approval.
• Promote FSR's Global Service Standards among associates and vendors.
• Inspect building and common areas, ensuring timely maintenance and repairs.
• Ensure fire, life, and safety systems are operable and understood by staff and residents.
• Establish operating procedures and preventative maintenance plans for key systems.
• Respond to homeowner requests for maintenance or compliance issues.
• Create an annual calendar of key client meetings and events.
• Work with legal counsel on pending or existing litigation and provide updates to the Board.
• Prepare and post board meeting agendas and packets for informed decision-making.
• Attend and participate in Board and committee meetings, preparing minutes.
• Approve and code vendor invoices, ensuring compliance with service contracts.
• Gather detailed bids for major projects or changes in vendor contracts.
• Monitor the financial position of the Association and present monthly financial reports.
• Lead Boards in developing short-term and long-range plans with specific action recommendations.
• Prepare annual budget drafts and ensure timely distribution.
• Support Board sub-committees and provide seamless communication with the Board.
• Administer the Annual Election and meeting processes.
• Ensure annual CPA audit/review is completed and distributed timely.
• Assess and monitor community needs, implementing improvements as necessary.
• Conduct business with the highest standards of personal, professional, and ethical conduct.

Requirements

• Bachelor's degree in public administration, Business Administration or related field preferred.
• CCAM, CMCA or PCAM designation preferred.
• Minimum of three years of successful high-profile community management experience or equivalent.
• Excellent general math skills and strong user of Microsoft Office tools.
• Strong written and verbal communication skills with active listening abilities.
• Understanding of homeowner's association roles and familiarity with HOA rules and guidelines.
• Service-oriented mindset with multi-tasking abilities and a flexible attitude.
• Ability to deal with conflict and work well under pressure.
• Confidence instilling in staff, board members, and residents.

Nice-to-haves

• Experience in rental property or hotel management.
• Knowledge of facility maintenance and financial statements.

Benefits

• Medical, dental, and vision plans for full-time and part-time employees.
• 401K match.
• Time off including vacation, sick, and company paid holidays.
• Pet insurance available.
• Verizon discount.
• Tuition reimbursement.
• Legal services.
• Free emotional wellbeing and daily life assistance support for all associates.
• Domestic partner coverage.
• Health savings account.
• Flexible spending account.