General Manager- HOA

Castle Group

Full-time - Manager

Professional, Scientific, and Technical Services

About the position

The General Manager for the Homeowners Association (HOA) is a leadership role responsible for overseeing the operational, administrative, financial, human resources, maintenance, and security functions of the community. This position requires close collaboration with the Board of Directors and involves planning, directing, and implementing policies to ensure the community's services are delivered effectively and in accordance with established rules and regulations. The General Manager must be available 24/7 for emergency situations and is expected to provide exemplary customer service while managing a team and maintaining community standards.

Responsibilities

• Plan, direct, and oversee implementation of systems for protection of community assets and records.
• Direct team on issuing violations and preparing for grievance committee meetings.
• Ensure collection policy is followed and accounts are referred to the attorney as needed.
• Create and manage the Association's budget and financial processes in collaboration with department managers.
• Inspect community and facilities to ensure maintenance and security needs are met.
• Assist in preparation of monthly financial reports and review for accuracy and variance trends.
• Act as the first point of contact for Home Office escalations, specifically accounting-related items.
• Comply with reporting requirements outlined in the Castle Management contract.
• Prepare and implement Emergency Preparedness plans for natural disasters.
• Oversee solicitation of bids and bid analysis for community projects.
• Ensure direct reports investigate and report all accidents or claims promptly.
• Act as liaison between Department Managers, legal counsel, Board Members, and vendors.
• Track architectural change requests by homeowners during the Property Manager's absence.
• Utilize software programs to engage with Board or Committee members during the architectural review process.
• Own all aspects of the employee cycle for direct reports, including hiring, training, and performance management.
• Foster appropriate communications between Board Members, Residents, and Management.

Requirements

• Active CAM license is required.
• CMCA, AMS, PCAM preferred.
• Bachelor's degree preferred with a concentration in business or hospitality.
• Five years of CAM or related leadership experience required.
• Experience managing large scale HOAs with amenities.
• Five years of leadership experience, managing a team of at least 10 teammates.
• Outstanding customer service, communication, and interpersonal skills.
• Experience with conflict resolution strategies.
• Advanced time management skills.
• Basic knowledge of Property Management accounting practices and budgeting skills.
• Ability to interpret and analyze financial statements.

Nice-to-haves

• Multiple language fluency is desirable and may be required depending on community needs.

Benefits

• Health insurance
• Paid time off
• Retirement savings plan
• Professional development opportunities