General Manager - Home2 Suites by Hilton

$65,000 - $75,000/Yr

Naples Hotel Group - Winter Haven, FL

Full-time - Mid Level

Winter Haven, FL

Accommodation

About the position

The General Manager at Home2 Suites by Hilton is responsible for overseeing the daily operations of the hotel, ensuring high standards of service and guest satisfaction. This role involves leading all hotel departments, managing staff, and driving revenue growth while fostering a positive work environment. The General Manager will also engage with the community and promote the hotel to enhance its reputation and business performance.

Responsibilities

• Conduct daily inspection of the property ensuring cleanliness, condition, and performance of standards.
• Hire, onboard, and continually develop all associates.
• Review and submit bi-weekly payroll for all associates.
• Perform accounting functions including accounts payable, accounts receivable, expense reporting, and developing and maintaining the annual hotel budget.
• Perform human resources functions including wage/benefit administration, performance reviews, disciplinary actions, recognition and celebrations, and compliance with established labor regulations.
• Monitor the performance of the hotel through analysis of guest satisfaction systems and monthly financial reports, initiating corrective action as needed.
• Implement and maintain ongoing communication and collaboration with all associates.
• Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations.
• Develop and maintain positive business relationships with guests, vendors, and external partners.
• Work in conjunction with the revenue manager and sales team to implement sales strategies and a business mix that will help ensure the hotel achieves maximum revenue potential.
• Actively promote the hotel and the company in the community.
• Greet each guest that you encounter during your shift with a friendly smile.
• Ensure uniform and personal appearance are clean and professional.
• Follow hotel procedures for reporting and turning in lost and found articles.
• Coordinate with other departments as necessary to resolve service requests or problems.
• Ensure guest and associate safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information.
• Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Requirements

• Bachelor's degree in Hotel Management.
• Minimum 2 years' experience as an AGM or GM.
• 3 years' hotel operations experience in a supervisory capacity.
• 2 years' experience with Hilton or Marriott brand or similar.
• Possess a valid driver's license.
• Must have proficient smartphone, computer, and keyboard skills.

Nice-to-haves

• Experience in a family-owned business environment.
• Strong community engagement skills.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance