General Manager-Hospitality

The Hub Stadium - Novi, MI

Full-time - Senior

Novi, MI

About the position

The General Manager at The HUB Stadium will lead and develop all aspects of a multi-million-dollar revenue center in the hospitality and entertainment industry. This role requires a strong background in hospitality, with responsibilities including setting business objectives, conducting performance reviews, and providing financial oversight. The General Manager will ensure compliance with regulations, develop staff, and create a quality environment focused on guest satisfaction.

Responsibilities

• Lead the team on key planning issues and business operations decisions.
• Set business objectives and performance goals for each department.
• Conduct meetings with department heads to review and monitor procedures and performance.
• Provide financial oversight and monitoring, preparing and presenting financial and operations reports to senior management.
• Create a quality environment through staffing, evaluations, and maintenance.
• Oversee scheduled inventories and ensure proper administration processes are followed.
• Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio.
• Work with various teams to develop and implement promotions and new ideas.
• Ensure compliance with federal, state, and local food sanitation and safety regulations.
• Assist in selecting and developing a qualified staff of Service Excellence Employees.

Requirements

• 10+ years in a senior leadership role in the restaurant or entertainment field.
• Strong organizational and administrative skills.
• Proven problem-solving and negotiation abilities.
• Excellent interpersonal and communication skills.
• Ability to lead teams from all departments.
• Superior knowledge of multiple operational functions and principles, including finance, customer service, and employee management.
• Proven ability to plan and manage operational processes for maximum efficiency and productivity.
• Strong working knowledge of industry regulations and legislative guidelines.
• Experience with budget and business plan development.

Nice-to-haves

• Experience in Food and Beverage Management (7 years preferred).

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance