General Manager (Hospitality)

$70,000 - $75,000/Yr

Fireten Consulting - Denver, CO

Full-time - Mid Level

Denver, CO

About the position

The General Manager position at FIRETEN in Denver, CO, is a full-time role focused on overseeing the daily operations of a large hospitality facility. The manager will ensure that all aspects of the property are maintained to high standards, including cleanliness, customer satisfaction, and compliance with health and safety regulations. This role requires strong leadership skills and the ability to manage staff effectively while also maintaining a keen understanding of financial performance and operational efficiency.

Responsibilities

• Monitors and handles all maintenance issues in a timely manner
• Ensures premises cleanliness and is always presented in a positive image, always on brand
• Plans and assigns work to staff and monitors that they are completed by designated deadline
• Conduct periodic walk-throughs to verify all parties are following their cleaning schedules
• Develop strategies to improve overall quality and productivity by keeping up with current trends
• Address customer inquiries promptly and professionally and ensure customer satisfaction
• Promote and practice compliance with fire, health, safety and hygiene standards and regulations
• Ensure cash management procedures are completed accurately
• Improve all operational processes to ensure an efficient and profitable property
• Monitor all guest experience to ensure satisfaction and to eliminate issues before they become widespread
• Maintain a strong understanding of the P&L and prepare monthly reviews with management to identify trends and ensure that property is in sync
• Manage departmental budget
• Manage all renovation plans and FF&E upgrades on an annual basis to ensure budget adhesion and a clean, attractive and well managed property
• Organizes regular staff meetings to produce maximum work results, build camaraderie and review policies and procedures
• Ensure all employees comply with health regulations and maintain their certifications if required
• Ensure 100% compliance in regards to licensing, labor laws and all other codes and legalities
• Respond to employee concerns in timely manner
• Provide direction and guidance to management in their assigned job duties
• Determine staffing needs and ensure that positions are filled promptly
• Assist in employee recruitment, training, performance evaluation, promotion and termination activities
• Strategize on initiatives for reduced labor cost and increased sales during shoulder months
• Manage orientations and exit interviews for employees
• Ensure that employees follow company policies and procedures
• Handles all insurance matters related to the property and employee
• Oversight of all strategic partnerships
• Ensure vendors Insurance is up-to-date and have COI on file
• Work with PR/marketing team to ensure outside collaborations and events are coordinated with staff
• Confirm that current supplies and contractors are on the best possible terms
• Maintain good standing relationship with current purveyors
• Ensure the premises is always stocked with necessary products
• Ensure first aid kit is always stocked
• Plan and implement cost control measures for best pricing

Requirements

• High school diploma required
• Past work experience in hospitality or facility maintenance
• Experience supervising others
• Strong working knowledge of food and beverage service
• Demonstrate excellent communication and customer service skills
• Ability to work independently
• Ability to identify and resolve areas of conflict or concerns
• Ability to use required software
• Strong leadership skills
• Decisive and critical thinker
• Good conflict resolution skills
• Strong Communication Skills and Customer Service Skills
• Problem Solver

Benefits

• Health insurance
• Paid time off