General Manager - Hotel Valet Operations

Vpne Parking Solutions - Delray Beach, FL

Full-time - Mid Level

Delray Beach, FL

Personal and Laundry Services

About the position

The Valet & Parking General Manager is responsible for overseeing the hotel valet operation and parking services, ensuring exceptional guest service while maintaining safety and risk prevention. This role requires strong leadership to create a supportive environment for staff and guests, effectively communicating and executing company policies to optimize service and revenue.

Responsibilities

• Be a business leader through demonstration of professionalism and integrity.
• Work directly with the hotel client to set strategic plans to ensure each operation is running smoothly.
• Effectively direct, train and manage location staff including training and development in a luxury environment.
• Drive and maintain top level service standards for the upscale nature of a luxury hotel.
• Perform financial management: maintain strict revenue control and manage profit & loss statement for location.
• Oversee payroll, staffing, Hours/OT and budget proactively.
• Understand and support key performance indicators for VPNE.
• Handle all team member relations issues in-house, using the People/HR as a resource when appropriate.
• Communicate with the People/HR team to understand and uphold processes and procedures.
• Build a dependable team (recruit, hire and train) in collaboration with Talent Acquisition department and onsite manager.
• Ensure safety and risk prevention.
• Mentor team members through ongoing coaching and training and foster a promotion from within culture.
• Lead a positive and supportive culture to encourage growth opportunities for team members.
• Enforce VPNE policies across all locations.

Requirements

• Bachelor's degree in hospitality, business administration, or related field preferred or work related experience to match.
• 5+ years' progressive responsibility with proven leadership experience.
• Hotel experience required, luxury hotel, 5 diamond/star rating experience preferred.
• 2+ years of account management experience.
• 2+ years of client retention and relationship building experience.
• Experience working directly with clients and maintaining accounts.
• Strong organizational and training skills.
• Ability to read, write and verbally communicate in English.
• Possesses a valid Driver's License in state of residency.
• Be able to pass a criminal background check and RMV check when overseeing a valet operation.
• Possess organization skills.
• Availability to work a flexible schedule including nights, weekends, and holidays.
• Proficient in English both verbally and written.
• Strong computer skills including Microsoft Office, Dayforce, Parking Revenue Control Software and Hardware.

Benefits

• Paid weekly
• Medical, Dental, Vision
• 401K with a match
• Education Reimbursement
• Growth & Promotion Opportunities
• Discount programs
• Short-term disability
• Accident insurance
• Life insurance