General Manager - Hotel Valet Operations

Vpne Parking Solutions - Clearwater, FL

Full-time - Mid Level

Clearwater, FL

Personal and Laundry Services

About the position

The Valet & Parking General Manager is responsible for overseeing the hotel valet operation and parking services, ensuring exceptional guest service and a safe environment. This role requires strong leadership to manage staff, uphold company policies, and maintain high service standards in a luxury hotel setting. The General Manager will also handle financial management, team member relations, and foster a culture of growth and development within the team.

Responsibilities

• Demonstrate professionalism and integrity as a business leader.
• Work directly with hotel clients to set strategic plans for smooth operations.
• Direct, train, and manage location staff, focusing on training and development in a luxury environment.
• Maintain top-level service standards for the upscale nature of a luxury hotel.
• Perform financial management, including revenue control and managing profit & loss statements.
• Oversee payroll, staffing, hours/OT, and budget proactively.
• Support key performance indicators for VPNE.
• Handle team member relations issues in-house, utilizing HR resources when necessary.
• Communicate with the HR team to uphold processes and procedures.
• Build a dependable team through recruitment, hiring, and training in collaboration with Talent Acquisition.
• Ensure safety and risk prevention measures are in place.
• Mentor team members through ongoing coaching and training, fostering a promotion-from-within culture.
• Lead a positive and supportive culture to encourage growth opportunities for team members.
• Enforce VPNE policies across all locations.

Requirements

• Bachelor's degree in hospitality, business administration, or related field preferred, or equivalent work experience.
• 5+ years of progressive responsibility with proven leadership experience, particularly in a hotel setting.
• Experience in luxury hotels, preferably with 5 diamond/star rating.
• 2+ years of account management experience.
• 2+ years of client retention and relationship building experience.
• Strong organizational and training skills.
• Ability to communicate effectively in English, both verbally and in writing.
• Must be at least 18 years of age and possess a valid Driver's License in the state of residency.
• Ability to pass a criminal background check and RMV check when overseeing a valet operation.
• Availability to work a flexible schedule including nights, weekends, and holidays.
• Proficient in Microsoft Office, Dayforce, and Parking Revenue Control Software and Hardware.

Benefits

• Paid weekly
• Medical, Dental, Vision
• 401K with a match
• Education Reimbursement
• Growth & Promotion Opportunities
• Discount programs
• Short-term disability
• Accident insurance
• Life insurance