General Manager Hotel

$55,000 - $59,500/Yr

White Pines Inn & Suites of Holland - Holland, MI

Full-time - Senior

Holland, MI

About the position

The General Manager at Hotel White Pines Inn & Suites of Holland is responsible for overseeing the daily operations of the hotel, ensuring exceptional guest service while maintaining operational efficiency and profitability. This role requires strong leadership skills and a hands-on management approach to foster a positive work culture and meet financial targets.

Responsibilities

• Lead and manage all aspects of the hotel operations, including front-of-house and back-of-house activities.
• Develop and implement budgets, ensuring financial targets are met while maintaining high-quality service standards.
• Oversee inventory control processes, including ordering, receiving, and managing stock levels to minimize waste.
• Ensure compliance with food safety regulations and maintain a clean and safe working environment for all staff.
• Manage staffing needs through effective interviewing, hiring, training, and performance evaluations of team members.
• Foster a positive work culture that encourages teamwork, professional development, and high employee morale.
• Handle cash management processes, including daily reconciliations and financial reporting.
• Address customer inquiries and complaints promptly to ensure satisfaction and loyalty.

Requirements

• Proven experience in a management role within the hotel industry.
• Strong knowledge of all hotel operations.
• Excellent budgeting skills with the ability to analyze financial reports and make data-driven decisions.
• Experience in cash handling procedures and financial oversight.
• Exceptional interpersonal skills with the ability to lead a diverse team effectively.
• Ability to thrive in a fast-paced environment while maintaining attention to detail.
• Strong problem-solving skills with a proactive approach to challenges that may arise in daily operations.

Nice-to-haves

• Driver's License (Preferred)

Benefits

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance