General Manager I

$53,080 - $63,259/Yr

Starbucks - Irving, TX

Full-time - Mid Level

Irving, TX

Food Services and Drinking Places

About the position

The General Manager I (GM) position at Starbucks, managed by HMSHost at Dallas/Fort Worth International Airport, is responsible for overseeing a quick-service restaurant or a small cluster of restaurants. The GM ensures operational excellence, staff management, and financial performance, with sales generally up to $5 million. This role requires strong leadership skills to maintain high standards of service, cleanliness, and employee engagement while driving profitability and compliance with company policies.

Responsibilities

• Open and close the restaurant, ensuring all procedures are followed for a smooth operation.
• Deploy staff and resources effectively to maximize profitability and accept P&L responsibility.
• Provide consistent support, coaching, and encouragement to restaurant staff to achieve business goals.
• Conduct interviews and make hiring, termination, and promotion decisions for associates.
• Ensure compliance with the company's diversity and inclusion philosophy within the restaurant.
• Oversee onboarding and offboarding processes for all restaurant associates.
• Monitor financial and operational data to track progress towards unit goals.
• Recognize and reward restaurant staff for their contributions and performance.
• Ensure product availability and manage inventory levels effectively.
• Maintain restaurant equipment and schedule routine service or repairs as needed.
• Conduct training and education activities for restaurant associates to enhance their skills.
• Implement marketing programs and promotional activities to drive revenue.
• Ensure compliance with all health and safety standards and protocols.

Requirements

• Minimum of 3 years of restaurant P&L management experience.
• 5-7 years of overall working restaurant experience in similar roles.
• Graduation from a Food Service Management or Culinary program may substitute for some experience.
• Demonstrated skills in team management, delegation, and issue resolution.
• Ability to manage multiple priorities effectively.
• Knowledge of HMSHost policies, products, and operational standards.

Nice-to-haves

• Experience in managing QSR, Casual Dine, or Full Service restaurants.
• Familiarity with management information systems and tools like MIV, Crunch Time, and Kronos.

Benefits

• Health, dental, and vision insurance
• Generous paid time off (vacation, flex, or sick)
• Holiday pay
• Meal and transportation benefits
• 401(k) retirement plan with company match
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and career growth opportunities
• Referral program with bonuses