General Manager II - Store 5302

Advance Stores - Houston, TX

Full-time - Manager

Houston, TX

10,001+ employees

Motor Vehicle and Parts Dealers

About the position

The General Manager is a professional-level sales and management position responsible for inspiring the team, ensuring customer success, and driving business growth with integrity. This role requires a deep understanding of store and automotive systems, parts knowledge, and the ability to troubleshoot and assist customers with DIY projects. The General Manager is accountable for achieving financial metrics, maintaining service and appearance standards, and developing professional customer relationships.

Responsibilities

• Achieve overall store sales goals and service objectives
• Manage and grow Professional Customer relationships/sales
• Build and hold team accountable to executing Customer action plans
• Selection, hiring, development, performance management, coaching, scheduling, and engagement of store Team Members
• Ensure execution of all inventory and operational standards
• Coach all Team Members to deliver on Customer expectations (DIY and Professional)
• Manager on duty responsibilities including coaching, floor/phone management, task assignment and completion, safety, and opening/closing duties
• Lead change management initiatives
• Embrace diversity and foster a respectful environment for both Customers and Team Members
• Provide DIY service including battery installation, testing, and wiper installation
• Assist District/Region in other functions upon request

Requirements

• 2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced retail environment
• Successful experience managing profitability; proven financial and business acumen
• High school diploma or GED; Bachelor's degree in business or a related area preferred
• Must have a valid driver's license
• Working knowledge of automotive systems preferred
• Ability to communicate effectively in English (Spanish a plus)
• Proficient in Microsoft Word and Excel; PowerPoint preferred
• Ability to calculate figures and amounts such as discounts, percentages, and sales increases
• Ability to review and analyze business reports, such as profit and loss statements (P&L)

Nice-to-haves

• ASE certification preferred, but not required

Benefits

• Sales commission based on individual or store performance