General Manager III - Store 8051

About the position

The General Manager is responsible for achieving overall store sales goals and service objectives while managing and growing professional customer relationships. This includes selection, hiring, development, performance management, coaching, scheduling, and engagement of store team members. The General Manager ensures the execution of all inventory and operational standards and coaches all team members to deliver on customer expectations. The role also includes manager on duty responsibilities such as coaching, floor and phone management, task assignment and completion, safety, and open/close duties. The General Manager must lead change management and foster a respectful environment for both customers and team members.

Responsibilities

• Achieve overall store sales goals and service objectives
• Manage and grow Professional Customer relationships/sales
• Selection, hiring, development, performance management, coaching, scheduling and engagement of store Team Members
• Ensure execution of all inventory and operational standards
• Coach all Team Members to deliver on Customer expectations (DIY and Professional)
• Manager on duty responsibilities (touch base/coaching, floor/phone management, task assignment and completion, safety, open/close duties)
• Ability to lead change management
• Embrace diversity and foster a respectful environment for both Customers and Team Members
• Provide DIY service including battery installation, testing, wiper install, etc.
• Assist District/Region in other functions upon request

Requirements

• 2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced and highly dynamic retail environment
• Successful experience managing profitability; proven financial and business acumen
• High school diploma or general education degree (GED), Bachelor's degree in business or a related area preferred
• Must have a valid driver's license
• Working knowledge of automotive systems preferred
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers and upper management
• Use Microsoft software effectively (Word, Excel required; PowerPoint preferred)
• Ability to review and analyze business reports, such as profit and loss statement (P&L)

Nice-to-haves

• ASE certification preferred, but not required

Benefits

• Position is eligible for sales commission based on individual or store performance