General Manager in Training at Pucketts Murfreesboro

A Marshall Hospitality - Murfreesboro, TN

Full-time - Entry Level

Murfreesboro, TN

1-10 employees

Administrative and Support Services

About the position

The General Manager in Training at Puckett's Murfreesboro is responsible for overseeing and coordinating the planning, organization, training, and leadership necessary to achieve objectives in sales, costs, employee retention, guest service, food quality, and cleanliness. This role requires a hands-on leader with a positive approach to foster a productive working environment and ensure compliance with health and safety regulations.

Responsibilities

• Promote and act in a manner consistent with the mission of A. Marshall Hospitality.
• Understand and ensure compliance with all policies, procedures, standards, and training programs.
• Achieve company objectives in sales, service, quality, and cleanliness through employee training.
• Ensure compliance with health and safety regulations regarding food preparation and serving.
• Monitor compliance with health and fire regulations.
• Ensure guests receive responsive, friendly, and courteous service at all times.
• Investigate and resolve complaints regarding food quality and service.
• Coordinate assignments of cooking personnel for efficient food preparation.
• Estimate food and beverage costs and requisition supplies.
• Oversee cleaning and maintenance of equipment and facilities.
• Schedule and receive food and beverage deliveries, checking quality and quantity.
• Maintain food and equipment inventories and keep inventory records.
• Review work procedures to improve service and performance.
• Control cash and receipts by adhering to cash handling procedures.
• Count money and make bank deposits.
• Review financial statements to measure productivity and identify areas for improvement.
• Direct hiring, training, motivation, and termination of personnel.
• Assess staffing needs and recruit staff accordingly.
• Prepare required paperwork in an organized and timely manner.
• Schedule labor based on anticipated business activity.
• Administer corrective action for policy violations.
• Develop staff in managerial and professional areas.
• Organize and direct worker training programs and evaluate employee performance.
• Monitor employee and guest activities to ensure liquor regulations are obeyed.
• Schedule catering services for events and negotiate arrangements with clients.
• Develop and implement restaurant marketing and promotional activities.

Requirements

• Must be 21 years of age or older.
• Reliable transportation to and from work.
• Pass the federally mandated E-verify process.
• Alcoholic Beverage Commission (ABC) serving permit required.
• 3 or more years of Front of House Operations or Assistant Manager experience in the F&B industry.
• Ability to reach, bend, stoop and frequently lift up to 50 pounds.
• Ability to work in a standing position for long periods (up to 10 hours).
• Availability to work weekend and evening shifts.

Benefits

• Semi-annual bonus opportunity based on a percentage of base salary after 6 months.
• Two weeks paid vacation per fiscal year after 6 months.
• Annual Incentive Trip for locations meeting stretch goals after 10 months.
• Eligibility for employee health benefits including Medical, Dental, and Vision Insurance after 60 days.
• Short-Term Disability Insurance including Paid Maternity Leave.
• 50% discount for employees and immediate family at the restaurant of employment.
• 50% discount at affiliated restaurants for in-house food and beverages.
• Discounted rates for catering services at affiliated restaurants.